Sales Reviews - 1367112231

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Either incompetence or consumer fraud!

Written by carConsumerJC on 10/02/12 06:43:37 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Bought a Hyundai Accent. Loan was approved immediately. After a few days I get a call saying the loan needs to be modified because the Hyundai Bank has not approved it. They call me in and change the loan. The downpayment had to be increased. I get another call saying I need to come to the dealership again. I am told that now the loan term has to be modified. That gets done. Then the wait begins. It is almost 2 months now and I have still not received my license plates. My calls to Customer Service are being redirected to VoiceMail. I miss 2 office days to go to the dealership and inquire about my license plates. Nobody at the dealership has any idea about it. Have lodged a complaint with Hyundai Auto. and they have promised to look into the matter. Sheer incompetence or fraud? You choose!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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