Nielsen Dodge Chrysler Jeep Ram Car Dealership East Hanover New Jersey | Edmunds
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Nielsen Dodge Chrysler Jeep Ram Sales Reviews

  • 175 State Rte 10
  • East Hanover, NJ 07936 (map)
  • Chat with Dealer
Sales Rating:

Every stereotype of a deceitful duplicitous dealer

Written by suvconsumer on 07/31/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

Without question, one of the worst car-shopping experiences of my life! First, I had done my research and knew precisely the type of car I wanted. They had 8 of them featured on their website. When I arrived, none of those 8 vehicles were there. All of them had magically "just been sold in the last couple of hours" (note: I had a friend call to ask about these vehicles the next day and they assured her they were there - come on down. Three days later, the same cars are still on their website). Secondly, they informed me the "discount" listed on their website was not REALLY a discount and the price on the website wasn't REALLY the price. It actually is based on a series of assumptions and a combination of rebates that could not possibly ever be obtained, since some of them actually cancel each other out. Third, the salesman kept pushing me towards a different vehicle entirely, despite the fact that I told him repeatedly, in no uncertain terms, that I did not want that type of vehicle, it did not meet my needs (I still don't understand, because it was actually a few thousand dollars less than the one I wanted - I guess he was getting a better commission on the other vehicle). Fourth, he finally condescended to show me the car I wanted, but a USED version of it, not any of the new models that I saw sitting on the lot that I asked to see. He further insulted my intelligence by telling me what a great deal it was, because since it was used, he would sell it for $5,000 less than the sticker price of a new model. While I was waiting for him to find the keys, I used my blackberry to look it up on Kelly Blue Book - the appropriate suggested retail price for that car with all of those features was over $8,000 less than the price he was "graciously" offering me. Fifth, (again, I know this is a typical technique) - he "went to talk to the manger" to "see what he could do" and they both tried to bully me into making a decision on the spot (yes, using every single cliche line in the book) and when I told them no, I was leaving, they tried to push me into leaving a deposit (on a car I didn't want) and come back the next day to collect it. Sixth - the salesman then proceeded to call my home every hour until after 8.30 that night (without leaving any messages) and started again the next morning shortly after 9am. He did leave one message on my cell phone demanding I "call him as soon as I got this message," but with no additional comment. In summary, the people with whom I dealt embody every single negative stereotype of the deceitful, conniving, dishonest, unpleasant car salesman. AVOID THIS DEALERSHIP AT ALL COSTS!!!!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

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