Avoid this Dealership - Terrible ExperienceWritten by ldaly22 on 09/29/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Open Road Mazda used high pressure sales practices, failed to disclose key conditions of the offer and the verbal representation and agreement was not consistent with written contractual terms. I was pressured into a "lesser model" than my indented purchase. But I was assured that this less expensive purchase and my down payment would absorb all fees (for over mileage on my trade-in lease). 3 weeks after this compromise purchase, I received a bill for $1,200. When I challenged the bill reminding them of our agreement and the contractual discussion that all fess were covered - they refused to take my calls. No return phone calls for 30 days -- which is when the bill was due. I went to ORM in person to challenge their failure to honor verbal agreement and the GM offered to reissue a contract absorbing the amount and sell me another car - meaning I would pay for this as well in a new contract on a new car. Impossible to trust them, so I said no and asked for the money to be reimbursed. I was told I could be given "service credit for double the amount" $3500 value and it would be in writing. My car required 2 service calls and neither were "appropriate for this verbal offer" - never got it in writing. I filed a complaint with BBB and they have forwarded my case to the State. With national car companies counting on us to bail them out of financial ruin one would think that the dealerships would be working harder to be honorable and gain consumer trust. There are many other dealerships - avoid this one.