Open Road Mazda of East Brunswick Car Dealership East Brunswick New Jersey | Edmunds
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Open Road Mazda of East Brunswick Sales Reviews

  • 352 Rte 18
  • East Brunswick, NJ 08816 (map)
  • (732) 257-5300
  • Chat with Dealer
Sales Rating: Updated! (Previously 0.0 Star Rating)

Dont bother going there!

Written by Jimshev on 06/16/13 08:53:58 PM PDT Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? No

I am looking to buy a Mazda 3. I e-mailed 4 dealers as I always do to get a few prices to narrow it down so I don't have to drive all over and deal with the haggling...the Internet manager refused to send me a price quote! He said " I am not doing the work for other dealers so get the best price you can and bring it in and we'll see what we can do. SO I wrote back that I was sorry to bother him , and taking up his time so ple,ase don't bother me either...well the salesman called me twice nut I didn't,t answer the phone...after going to three dealers I actually NOW want to buy a Mazda 3 and a Mazda 6 and trade my cx7.they supposedly had the Mazda 6 I wanted in their inventory so lo and n Behold my wife and I decided to stop in their and give it a try! Well they didn't have any Mazda 6 new on their lot OR new Mazda 3 sedans??? None! So a tall young salesman comes out and we are telling him we want to discuss the price of a Mazda 3 but there are none on the lot! He didn't really give an answer other than...we have a lot of used cars!... HUH? So he says we have one inside..so we go in but it was a base model hatch? We asked for a price on a sedan...with Bluetooth and sky active engine..can you give us a price? He just looked at us and said "yes" then just stood there ...then we asked again...and he started talking about options and was actually wrong on a few of them which I had to correct him!...we told him we want the package with sky active and Bluetooth...can we have a price on that (in the mean time we are just standing in the middle of the showroom!). SO. He says yea I'll give you a price but if you want the best price I'm gonna need a commitment!! He was very force ful! We were flabbergasted! I said bro you didn't even give us a price and now you are asking for a commitment? How can we commit to anything if we don't even know what the initial price is?.... He just stood there! Like a deer in the headlights!! No nothing came from his mouth! Me and my wife just looked at each other and said...let's get out of here I knew this was a ,mistake....the guy just stated to walk away and said......take it easy...bye! [non-permissible content removed] missed a good deal as we are currently going to buy 2 new cars and possibly a used for my daughter!! Don't bother going there it's a waste of time and they never have cars there. And they are rude and will call you and bother you even after you tell them to stop! I also tried to buy a car from them 2 yrs ago ...same song and dance no cars we will take a ride and bring one ,,,,wait 25min for a guy to drive one over from somewhere...they negotiate with different options..finance, lease, cash, down payment ..etc and when your head starts spinning they want you to sign and "trust them" lololo they are a joke and I am reporting them to the headquarters! This is the god's honest truth!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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Comments
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For all Cusotmers who take the time to contact us via phone or internet and ask for our "BEST OUT THE DOOR PRICE" We always assure them we have NO Problem providing a quote which is always aggressive. We also let them know that there presence always assures that they receive our BEST OUT THE DOOR PRICE as well as SERVICE. We always work to earn the business of our customers and do it very successfully. All Customers are provided a "QUOTE" upon request via phone or Net. We absolutely adhere to customers request of method and frequency of contact.

  • By opnrdmazdaeb
  • on 07/09/2013
  • 11:29:58 AM PDT
  • (dealer response)
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