Fette INFINITI

by Jessie on 07/28/2021

I have been a loyal customer with Fetti for over 6 years now recently in June I decided to purchase a new vehicle from them. WORST DECISION EVER! I have never had any issues with this place in 6 years till now. I told my sales rep Zack that the back door from the passenger side would not open he said it was just a "hook" (mind you the door is matte black does not match other doors and its supposed to be pre-certificatied) and sent me to service rep James to book an appointment with a loaner. 4 weeks later still no vehicle I contacted James because I'm going on vacation also my cars 1st payment and insurance payment is coming up and I'm still driving this loaner a week later I finally get my vehicle on June 23 the next day Saturday I went to run some errands when I noticed the button to adjust my driver seat is pushed in and the rubber seal for driver side window is not placed on correctly so I decide to look around and noticed the front bumper is a lil off That monday June 26 I go in to show all the damages on the vehicle mind you I just got the vehicle 2 days ago James approached my vehicle like they always do when you arrive I began to show him all the damages he tell me he can fix the button and the window seal but the front bumper is not his department or the matte black door that I have to speak to sales about it mind you I have messages I been complaining about this door.So I got to Zack my sales rep he comes look at the car and tells me he has to speak to Manger I waited for him 40 minutes then complained finally they come out take pictures and booked me a appointment with a loaner! I asked James can they order the piece then I bring the vehicle in so we don't waste time again he said no any ways I book my appointment and ZACK WITH THE MANAGER TELLS ME THEY WILL CALL ME BACK REGARDING THE BUMPER AND MATTE DOOR BEFORE MY APPOINTMENT NEVER GOT THAT CALL! The next day I came in for my so called appointment no one came to my vehicle when I seen Mr VINCENT GRACE AT THAT MOMENT I KNEW THIS WAS PREMEDITATED AND I WAS GOING TO BE GIVEN A HARD TIME. He asked me how can he help me mind you I just had spoke to him yesterday as well so he knows the issue he continues to say that the bumper is normal that happen (ON A PRECERTIFIED VEHICLE) I didn't argue I said ok what about my door he say we have to see if it happen here mind you I only had my car for 2 days and I have message I sent to JAMES AND CONSUMER affairs about this it literally just need to be buffed and obviously it couldn't be me a door takes more then 2 days to paint so now I said you can look but obviously that doesn't make sence now the door button and window seal I had an appointment today to get this fixed he tells me he has no loaner they are going to order the piece and call me when it arrives I asked JAMES THIS yesterday so why waiste time I Just want MY CAR FIXED SO I CAN LEAVE WITH MY VEHICLE IN THE CONDITIONS I THOUGHT I PURCHASED IT AND BE ON MY WAY! I am going to get my door button fixed and seal but any other services that need to be done I will use my warranty in another infiniti they will never make another dollar off of me Terrible service they don't care about customers nomore only about the money!

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by mro6 on 05/12/2015

After 10 years with my current Infiniti, I decided it was time to look into a new Infiniti. I walked in the dealer looking a little less than presentable however, my Sales Person Steve did not prejudge me in any way. He worked with me as if I was a loyal customer. From introduction, to closing everyone was great to deal with, pleasant, and no pressure. They addressed all my concerns, help guide me in the right decision making direction, and were incredibly professional. Everything I would expect when purchasing an Infiniti. I am glad that I will continue my loyalty to a great brand and now I have found a great dealer to work with. I would highly recommend working with Fette Infiniti, I don't see anyway you would be let down.

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by gerald35 on 06/14/2013

I purchased a used infiniti G37X from this dealership and found out 3 months later that the vehicle had experienced flood damage. I began having electrical issues that they could not seem to fix and so I took the car to another repair shop. I was told and then shown that the vehicle had extensive water damage and should have been listed as a total loss. When I took the car back there they basically told me that the car had a clean car fax and so they would do nothing. I am now stuck with a huge car payment for a car that is not with anything because these scum bags ripped me off. If you have purchased a used car here I would highly recommend that you take it to be checked out, [non-permissible content removed]. They sell cars that have been damaged as long as it does not show up on the car fax. I now have to pay to have a lawyer involved and try to get this situation corrected. I will never visit this dealership again and you should not either.

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