Cherry Hill Mitsubishi Car Dealership Cherry Hill New Jersey | Edmunds
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Cherry Hill Mitsubishi Sales Reviews

  • 1805 Marlton Pike W
  • Cherry Hill, NJ 08002 (map)
  • Chat with Dealer
Sales Rating:

Don't buy from this dealership lies and unprofessional team

Written by fish976 on 04/28/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

They are unprofessional and [violative content deleted] don't buy here!!! I called this dealer on a New Jeep Wrangler Unlimited, I specified all the options I needed and the sale person confirmed they had the vehicle I was looking for. We agreed on the price and asked for the window sticker of the car and she faxed it over to me. All the options were listed except for the dual top which we agreed she said it had. So she confirmed with her manger that it did and emailed me back confirming the deal. Here are the emails I trail.... Ed, This is a confirmation of our appointment tonight at 7:45 for a 2010 Jeep Wrangler Unlimited Sahara 4x4 in white. This is to additionally confirm that the vehicle I sent you the window sticker for, last 6 of the VIN 164260, includes both the hard and soft top. Your price with the rebates is $31,526. Please remember to ask for Antonio or Rich when you arrive. Thank you, Would you be able to write this up buyers agreement and sent it to me. I don't want to drive 90 minutes to find out this is not what I am expecting. Thanks for your help much appreciated! Thanks, Ed In NJ the Buyer's agreement is contractual and cannot be done unless you are here in the store. I faxed you the actual window sticker of the Jeep and it is here in the store waiting for you. It is exactly what you are expecting. If you can't trust a sales person, who can you trust? See you tonight? Ok, I will be there tonight. I just wanted to make sure I am not hit with extra fees when I get there. I know you have my car for $31,526 The only extra fees are your taxes/tags and our doc fee that we discussed of $149. I wouldn't want to deal with the kind of Karma I'd be hit with for bringing someone here from NY and everything not being as I said it would be. Drive safely! Ok, so when I arrived there and spoke to Antonio he had no idea who or what I was there for. He pasted me over to a sales man to show me the car. We found the vehicle on the lot but the keys were missing. Going back into the showroom another sales man said that car is not for sale it was already swapped out to another dealer. After arguing for 30 minutes with them they said now they can sell me the car...Next they asked how I was going to pay for the car and I was putting down cash and financing the rest. So they ask for my credit card and immediately credited my account and asked me to sign it. They didn't even show me the agreement yet. Next, was my trade-in, KBB for trade-in lowest value was $2900 and they offered me $1000 low blow and two other dealers offered $2500 or more. Next, they said this vehicle only has 1 top not dual tops. I and specifically said needed both and confirmed by the salesman in emails it included both. So now it was getting late and the sales team was just jerking me around. After all this I still agreed to buy the car and the dealer would not do anything for the troubles and lies they are putting me through. This is a very unprofessional dealership with bait and switch tactic I would not recommend buying here.....

Dealership Experience

Did the dealer honor all commitments made? Not available

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