Lucas Ford
Customer Reviews of Lucas Ford
Great Experience at Lucas Ford
byon 02/26/2023
Recently ordered (7/2022) a 2023 F-150 Raptor 37 PP from Lucas Ford. The truck was delivered to Lucas recently and took delivery in 2/2023. My sales person was Joe Wilson; who was a pleasure to deal with in the entire process. He walked me through the order process, kept me updated for delivery and met my needs upon delivery and financing. Overall Excellent Experience; definitely would recommend Lucas Ford & Joe Wilson.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr. Ed
byon 06/22/2023
The recommended repairs were completed professionally and in a timely manner. Everyone is friendly and respectful. I service advisor Liza recommended and applied my Ford Pass eligible points to my invoice. It is Always a pleasure to have my vehicle serviced at Lucas Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2017 Edge
byon 03/01/2023
Replaced driver side seatbelt… they did a great job!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience at Lucas Ford
byon 02/26/2023
Recently ordered (7/2022) a 2023 F-150 Raptor 37 PP from Lucas Ford. The truck was delivered to Lucas recently and took delivery in 2/2023. My sales person was Joe Wilson; who was a pleasure to deal with in the entire process. He walked me through the order process, kept me updated for delivery and met my needs upon delivery and financing. Overall Excellent Experience; definitely would recommend Lucas Ford & Joe Wilson.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Experience
byon 12/19/2022
The sales team at Lucas was exceptional, Joe Wilson was friendly and easy to deal with, not pushy or insistent at any time. Joe was actually concerned about what we wanted and listed to what we had to say. I will recommend Lucas to friends and family alike. Thanks for an amazing experience!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Ford Edge (2018) Review For Service at Lucas Ford
byon 06/13/2022
Since my 5 plus years of doing business with Lucas Ford, which includes purchase of 3 vehicles and service. Except for one time, my experience with Lucas Ford, has always been exceptional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service department at Lucas Ford
byon 05/31/2022
Upon arriving Steffon did the paperwork for my vehicle he was great.Louise did the service on my truck and I was very satisfied with his service work there was a video taken which is a good experience to see how everything under my truck looks great idea keep up the good work
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Duane Perez
byon 08/23/2021
Pleasant and courteous service reps.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lease buy-out
byon 07/11/2021
The finance MGR that I dealt w for my lease buyout was horrible. He could care less about the entire situation in helping me. He was short; Late, didn’t follow up on emails and some calls and then in the end raised his voice to me a degrading. I needed help with the warranty stuff that I think he just didn’t feel like dealing with. I requested more than once to print the documents so I may ready them. Asked if they would be ready prior to my arrival To help move along faster. He informed me of the electronic process but I explained I like to read over the paperwork. He kept pressing that I could do so on the table electronic device. During the actual signing, where nothing had been printed for my review he basically yelled at my “what exactly do I want printed, it’s all here?” I said whatever I’m signing, the totals the rates, I want to read what I’m signing over $40k to. I had already explained prior, I have difficulty reading documents on the computers. I have a learning disability and I alWays print stuff to go over before dealing w them electronically. I don’t feel I should have had to go that far into the issue w him Bc it’s none of his business. He simply should have abided to the request. If I had any other options than dealing with a dealership to buy out my lease, I would have completely avoided Lucas; after the very first encounter. He never ran my rates through Ford which I was annoyed by bc they offer financing specials at times. Ford credit told me I could only get the info from ford. My company only purchases Ford vehicles for its employees. We will never use Lucas for a purchase in the future.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Mr Raymond Radziak
byon 05/04/2021
Excellent service and friendly staff especially Josh Ferran and Tom Kilroy they made my car buying experience easy and fun
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Experience! Excited Every Time I Have Somewhere to Drive!
byon 11/25/2020
The team over at Lucas went above and beyond to help my wife and I purchase a truck that we absolutely love, all while helping us to get a rate that fit in with our budget and helping us immensely with our trade! We will definitely recommend friends and family to them in the future! Thank you all again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied Customer
byon 12/15/2019
Initially came in for regular maintenance and minor car trouble. Customer service was amazing and the team fixed the issue and I picked up my car. I noticed some more trouble with my car and Spoke with Mike who quickly advised to drop it back off to look at it. The team resolved the issue and now my car is driving great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Advisor
byon 12/10/2019
Michael Hess was great and honest. Great to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lucas is the BEST !
byon 11/11/2019
Lucas is absolutely amazing to deal with. So friendly and courteous.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 11/08/2015
2015 Ford f150 was leased. The staff was awesome. Joe Wilson was a great salesman, very knowledgable about the vehicles that I was looking at. Also didn't pressure me. Answered all my questions, and got me out and back on the road quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
recall
byon 08/17/2015
I was completely satisfied with the safety recall repair. the staff were extremely helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments