bad service departmentWritten by lewc40 on 05/28/10 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
Purchased 2009 Dodge Ram at Circle dodge - no hassle - great service when the car is being purchased. A little over a year & 40,000 miles later the transmission blows. We're covered under the Dodge warranty - Great! We returned the car to the dealer on May 13th, 2010. The next day, the service department called back & said they had Good News and Bad News - the bad news is the transmission was no good, the good news is they were getting us a Brand New Transmission. They were ordering it on Friday the 14th - it would be in on Monday or Tuesday the latest - we can pick up our truck by Wednesday the 19th. Called on the 18th to follow up, the truck would not be ready for a few more days - the service department was short on transmission workers. Called back Friday - at that point they told us they had to re-build the trans because they could not get a new one & no one has had time to look at it yet. We questioned why it needed to be re-built when we were told we were getting a new transmission. The Service Manager yelled "whoever said you were getting a new transmission"? and we replied - you did, a week ago. At that point, he explains that they couldn't get a new one & they were going to rebuild it - the parts will be in on Monday - he promised someone would get to it, call back on Monday the 24th. We called back - Nothing had been done - were told the parts will be there on Wednesday the 26th & he said if they could not get this done by Friday the 28th, they would give us a loner car. Guess what? Nothing was done on the 28th - now we were told that it would be done on Monday - Well...Monday is a holiday - it's not going to be done. Anyway, we were told to pick up a loner car at Enterprise - it would be ready for us - we get to Enterprise we were told we had to pay $5.00 a day plus a $50 deposit - it's now 5:30 pm on a friday & no one is in the Service Department to authorize the payment which we were not going to pay. We get back in our car & drive to the dealer. Speaking to the only people there at the dealer - the Salesmen & Sales Manager - they told us with an attitude - "What Do You Want US To Do - no one is here for us to find out what the problem is - you'll have to wait" What they should have said to try & calm down an angry customer is- "let me try & reach the Service Manager & see if he can give us any info to help you". As far as we're concerned, We will Never use this dealer again after we get our truck back - we have been out of a car since the 13th of May and Still have no idea when this will be ready. I want to know if Circle Dodge is paying my loan payment this month. If they were forced to do that, I bet they'd get their Service Department & attitude in check real fast.