Sales Reviews - 141660

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Dealer Sales Reviews

Sales Rating: Updated! (Previously 0.0 Star Rating)

Bait & Switch

Written by bubba_spice on 06/24/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? No

I recently signed a P&S to buy a used Cayman with a Porsche Assured 100K mile 6 year warranty that would cover all mechanical parts including some after market parts installed by the dealer. When I went to collect the car with a bank check for $40K the finance person, Jared [violative content deleted] and salesman Harry Robinson, told me that the Porsche Assured 100K mile warranty was being replaced with a Fidelity third party extended warranty. Jared told me how he felt this third party warranty was better than the Porsche warranty but I disagreed as that is not what was sold to me on the P&S. The most insulting part was when Jared told me they actually knew about this issue the day before but management decided to wait until I came in to tell me they would not honor their original agreement. Having know sooner would have saved me lots of grief and extra work to cancel my car loan and stop the insurance. The only option they offered me was to deceive the Porsche Technician by replacing some after market springs to certify the car then re-installing the after market ones later. They could not tell what happens when I go to a dealership for warranty work. At this point I lost total trust in anyone there and decided to leave. I still do not understand what happened and am shocked that a Porsche Audi dealership could do business like " Bob's discount used car lot." I am writing a formal letter to Porsche and am happy to talk to anyone about this issue as it is true.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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We had agreed to sell Mr. Naples a Porsche new left over Certified 2007 Cayman, discounted $24,000 off original sticker with an additional $6,000 worth of Champion accessories on it which, due to a recently modified guideline which we were not aware of until halfway through the certification process, prevented the car from qualifying for Porsche Certification. We offered Mr. Naples two choices: replace the high performance accessories with factory accessories and Porsche certify the car or leave the accessories and provide a compatible Fidelity warranty, which happens to be higher priced than the Porsche warranty both at no additional cost. Neither of these solutions was acceptable to Mr. Naples. We regret not informing Mr. Naples earlier of our findings. Obviously, it is our goal to earn a customer rather than lose one. We regret not being able to arrive at a solution. At Porsche Stratham our goal is to satisfy ever client however like in every business operating today there are occasional issues that arise. It is my belief that a true test of an organizations merit can be measured by how an "issue" is handled and the solutions that are offered. My hope is that this explanation will set the record straight. Sean VanPraet General Manager

  • By stratham
  • on 12/06/2010
  • 02:23:27 AM PST

Dear Bubba_Spice, We hope all is well with you since your last visit. We want to take a moment and reach out and let you know of all the positive changes we have made at our dealership since 2009. We have had a change in store leadership. Rui Moreira is now our new General Manager (since April 2012), Michael Cormier is our new Sales Manager (since April 2013), and Casey McCormack is our new Service Manager (since January 2012). As a result, we have hired and trained many new sales and service professionals, and have considerably lessened our wait times in service and sales departments. Customer satisfaction has always been important to us. Last year is proof, as Audi Stratham won the Magna Society Award in New England for customer service excellence. We hope that you will visit us again in the near future. Please stop by any time, we look forward to assisting you! Thank you. Porsche of Stratham, Stratham, NH

  • By ebbenzall1
  • on 08/20/2013
  • 07:45:56 AM PDT
  • (dealer response)