Service Reviews - 91840

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Awful experience with Tulley VW Service

Written by burrodomo on 09/22/08 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No

I had a very unsatisfactory experience with their VW Service department. I originally went in for a VW recall campaign, and as a result of an error made by their tech my car was flooded during a rainstorm, requiring over $2000 in repairs. When I complained and asked Tulley to make it up to me, they treated me like a criminal trying to run some sort of scam on them. Their service manager was particularly rude. I recommend avoiding this dealer. Prior to this debacle, when bringing in my other Passat for the same recall campaign, they scheduled me and I dropped off the car, only to find out that they didn't have the necessary parts. All in all, very frustrating.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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