Customer Reviews of Subaru of Keene
Subaru of Keene
byon 12/21/2023
Great place to buy a vehicle! Excellent Service. The whole process was easy, professional, and low stress. Highly recommend John! The finance department was honest and great to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Extremely unsatisfied, time after time
byon 01/23/2024
Straight forward - The "service" at the Keene Subaru is about as bad as it gets. I have owned/driven/worked on 6 Subaru's during my time as a licensed driver... mostly WRX's, but a Legacy, Forester and Ascent along the way. I've been to just about all of the Subaru dealerships in the Southern NH and Northeastern Mass area, and trust me, you are going to want to avoid Keene at all costs! We have had to take our car in about four or five times, to be repaired for a problem that could have been fixed the first visit. The techs continued to just replace each part that failed in the brakes, rather than replaced the ultimate root of the problem as we had asked. Because of this, the emergency brakes engaged on our vehicle, just recently after they (Subaru Keene) returned it to us, after making previous "repairs" while driving at a moderate speed, jolting the vehicle to a stop.... quite a traumatic experience with a car full of children. The Service Department preached that their techs are not trained to search for problems, but instead replace the failing ones. Penny Stone has been extremely condescending, even demeaning I would say, in the way that she has spoken to us at times throughout this process. The response she gave, after we expressed a concern for safety while driving the vehicle after these incidents of the brakes coming on unexpectedly, was sickening. It felt as if she was almost trying to shame us for feeling this way and having this concern... explaining to us how she would have no problem feeling safe driving the vehicle full of her children, after the "Techs" replaced this next part. I went out of my way to purchase my most recent Subaru from them, this last summer of 2023. I did this in order to work with a dealership that was conveniently close, as I currently have two newer model Subarus that require maintenance, etc. After this last visit, I am completely done with anything associated with the dealership. Thei workmanship and quality is subpar to say the least and the people are just rude. AVOID Fenton Keene Subaru AT ALL COSTS!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Subaru of Keene
byon 12/21/2023
Great place to buy a vehicle! Excellent Service. The whole process was easy, professional, and low stress. Highly recommend John! The finance department was honest and great to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Roger
byon 09/29/2023
Pleasant transaction. Subaru of Keene is first class facility,clean,up to date facility. Very clean show room with up to date environment and vehicle lot. Sales person very pleasant ,knowledgeable and helpful choosing model and features.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great place to purchase your car
byon 09/20/2023
People there are very friendly knowledgeable and willing to go the extra mile. Nothing but helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2023 Forester Lease
byon 09/18/2023
Everything from trade in value to signing paperwork all done with no pressure. Sales and finance went over my options with a fine tooth comb and found me the best deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
All 10's with a personal touch!
byon 08/15/2023
Every visit is a time with the service person talking with me, not at me. Effort is made, that they are sure, I understand what they are saying. Maintain!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My ruby red racer!
byon 03/27/2023
Sales people didn't waste our time and got right to the point. All the people there were super nice and courteous. The GM came out of his office and introduced himself to me. I believe that is a first. I didn't have to haggle (maybe a tad). They didn't have the car that I wanted at first but hey said they would get it for me.The other dealers I have dealt with in the past only wanted to sell me what they had on the lot. Now I'm going to polish and then ceramic coat my baby. Did I tell you I love this car?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fool me once, shame on you. Fool me twice, shame on me
byon 05/29/2021
Poor communication and follow through. I gave two chances and the second chance ended even worse than the first. They apologized after their first error, but then completely fell short on everything the GM told me and sold the vehicle to someone else when they promised to call, send me pics when the car was ready and make a deal on the phone. 2.5 weeks wasted, being strung along, initiating all the follow through myself. Not a place I can trust to get quality customer service. Disappointing all around.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Good experience, start to finish
byon 10/21/2019
I worked with Jason Kennedy (and the finance team) to purchase a used Jeep Patriot for my daughter. Jason was great, easy to work with. I fortunately added the extended warranty which, at the near year-one mark, is being utilized. The follow-up customer service is excellent, one of the best I've experienced. I would not hesitate to work with this team again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Kathy and Craig were wonderful!!
byon 10/02/2018
Kathy and Craig made my experience so easy. Kathy got me well informed about everything about my new car and made the whole process as quick and easy as she could. Craig was very helpful with what my options where when turning in my old car. I highly recommend both of them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2019 Legacy
byon 09/21/2018
This is the third car we have bought at Subaru of Keene, and the 2nd Legacy. All 3 have been through Kathy Kelley. We know we can rely on her to be honest with us and get things done that we want. The car that we wanted was not on the lot and she found one for us and had it there waiting for us when we got back from our trip and everything was done. All we had to do was sign the finance paperwork and we were on our way home. The undercoating that we requested was done as well so no need to bring the Legacy back until the 1st oil change. Adam in the finance department was also excellent. He got us reasonable terms and provided knowledge about the coverage we should consider based on how long we planned on keeping the car. Thank you to everyone at Subaru of Keene, and especially Kathy and Adam for getting this done with seeming ease. I'm sure it was not, but it was for us. Rick and Betty Teeter Deering NH
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great place to buy a car!
byon 09/16/2018
Kathy Kelly was wonderful! She made the buying experience both fun and easy. I will not hesitate to send my friends to her when they are in the market for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A good experience
byon 09/14/2018
This is the second Subaru I have purchased from Subaru of Keene. The experience was uniformly good. All promises made to me were kept; my salesman, Jason Kennedy, was very professional and helpful. All the people I encountered at the dealership seemed motivated to see that I drove off in my new Forester feeling that I had been fairly dealt with. This has always been my experience with all parts of Subaru of Keene -- sales, service, parts -- and an important reason why I returned for my second Subaru purchase and will for my third in a couple of years (my other car -- not a Subaru -- is giving out).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Sales Experience
byon 09/14/2018
Kathy Kelley is the best Sales Person I have ever dealt with, and I have dealt with many in my 30 years of buying new Subarus. This is my 2nd new Subaru in two months. I was more than happy to deal with Kathy again on my 2nd purchase. I told her I wanted in and out quick on the closing and it was so.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review of new 2018 Legacy
byon 09/13/2018
In December 2017 I purchased a new 2018 Legacy from Subaru of Keene. After driving it nine months I can say that the car is excellent. Its a nice looking car and has many great features. It pays to read manuals. It has many display items that can be changed. This is my .second Legacy and the main reason for the purchase is the excellent control, handling, and responsiveness. It also has many safety features and is very comfortable. The hands free Bluetooth phone is so nice. At the dealership everyone was friendly and professional. The facility, waiting area, and restrooms are very clean. The salesman's name was John Hannon, he was very nice, knowledgeable, and did exactly what and when he said he would. The purchase was easy and fast. Thank-you John Hannon, he has my highest recommendation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Car Buying Experience
byon 09/02/2018
Our salesperson Kathy was terrific. We were treated well, and would buy another car from Subaru of Keene.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I continue to go back to Keene Subaru
byon 08/29/2018
I have bought a number of Subarus from Keene. Good people that treat you fairly and well. From the sales, business office to the service department, the people that work there care about the customer. Its a relationship kind of place.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of 2018 Subaru Forester
byon 08/10/2018
Mark LaValley, our Sales Consultant, was friendly, professional, and helpful to us in the purchase of our 2018 Subaru Forester. He accompanied us on our test drive and created a very competitive offer for us that was fully supported by Sales Manager Craig Bourassa. After a bit of shopping around with other Subaru dealers in the area, it was clear that no one could top the offer that Mark provided. The day of the closing, Mark walked us through the purchase process and introduced us to Adam Zinn, who warmly and capably handled the financing aspect of the purchase. Finally, Mark walked us out to the car, familiarized us with a few things we did not pick up on during our test drive, thanked us and wished us well - and away we went. The total time from initial steps into the dealership until we drove away in our new Forester was three days - and at no time did we feel hurried or pressured in any way. If this sounds like the kind of car buying experience you would like to have, we strongly suggest checking out Subaru of Keene. We will certainly return when it is time to purchase our next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Winning the lottery
byon 08/03/2018
How rare it is to walk into a car dealership and find people who are genuinely helpful, who listen, and who personalize service. Jason embodies the best of what sales should be (modeling best practices in the 21st century), Adam is professional and considerate, and Penny's efficiency and interpersonal skills are off the charts. Usually I'm there for service, this time it was for buying a new Crosstrek. Regardless, the stars align at this place.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience!
byon 08/03/2018
Thank you so much to Kathy Kelley for a great experience at Keene Subaru. I traded in my 2014 Crosstrek for a new 2018 Crosstrek - she made the process easy and fun. Very happy - thanks again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent sales person and gracious experience
byon 08/02/2018
This is our third purchase from Subaru of Keene and yet again we were ably helped by Kathy Kelly. The experience was not high pressure and totally informative. We are delighted with our new vehicle and the excellent financing experience. When we picked up the vehicle everything went smoothly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lifetime Powertrain Warranty with every new vehicle purchase.
Community-minded. We donate and volunteer with over 75 local charities and non-profits every year, with great emphasis on the Monadnock United Way, The Keene Community Kitchen, The Monadnock Humane Society, THe Keene Family YMCA and more!
Customer-Oriented. We strive for 100% Customer Satisfaction and pride ourselves on providing a no-pressure shopping environment allowing for a more professional, education-based and upfront approach to the car buying process.
1 Comments