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Horrible Hurlbert Toyota

Written by boostkid on 08/07/07 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My girlfriends family and I were in the market for a new 2006 Toyota Sequoia and were able to locate on in Stratham, NH at a Toyota dealer called Hurlbert Toyota. I paid the dealer a visit and saw 2 Toyota Sequoias on site in their lot, one was gray and the other was white. One was priced at $45,xxx and the other priced at $47,xxx. I asked the salesman Don Hanson what the difference between the two vehicles were and he stated that the one priced at $47,xxx had a DVD player along with the Navigational system and the other priced at $45,xxx just had the Navigational system. I was set with that and had decided that we were going to go with the Sequoia that came with the DVD and Navigational system. Before we left the lot with our new car I had asked the salesman whether or not he had a DVD so that we could test it out. He said that he did not and that all I had to do was flip down the screen, insert the DVD, step on the ebrake until it clicked once and it would appear on the front screen. I took his word for it and brought the car home. When we had arrived home we tested it out. The message that appeared was “UNABLE TO READ”, we tried with several other original DVDs and the same message continued to appear. I went through the manual and checked on whether or not I was doing something wrong and in the manual there were pictures of how to play a DVD but in the manual the slot to insert the DVD was in the center console which our car did not have. Looking at the manual I could tell from that point on that the vehicle did not have a DVD player. I knew that something was wrong and called our salesman Don Hanson to speak to him about the issue. I told him that I had tested playing the DVD stepping on the ebrake all the way and with several other DVDs. He stated that the DVD player for the Sequoia costed $1000 and that he wasn’t going to pay to have it installed. I told him that had I known that the car that I had purchased did not have a DVD player I would have opted for the other lower priced Sequoia priced at $45,xxx. And that the reason we decided to purchase this vehicle was because you said and we thought that it had a combo package of a DVD player and Navigational system. Afterwards I decided to speak to a manager since speaking to the salesman got me nowhere. I spoke to the manager Todd and told him about the situation and asked him how he was going to rectify the situation. He asked me what I wanted to have done and I said to have a DVD player installed and he said that he had no intentions of having a DVD player installed on the vehicle that we had purchased. I stated that my family and I went to a dealership to speak to a salesman for a reason and that he should know everything about the car he is selling. And if he didn’t then he should check on it and not make false statements. The manager had agreed with me on that statement saying that I was correct. The salesman should be faulted and a DVD player should be installed for free on the vehicle that I purchased. The manager does not return my phone calls and is clearly not taking me seriously.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

Post a Comment or Update This Review


What does your paperwork have written on it, since these are options they should be listed as line items. You state that it had a DVD but not a dvd player? Can you explain what you mean, what where you inserting the dvd into?

  • By lwayrynen
  • on 12/06/2010
  • 12:41:35 AM PST