Sales Reviews - 383075001

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Dealer Sales Reviews

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No business ethics found

Written by patapa on 05/18/11 10:17:23 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

Don't go there if you speak with the accent.They will treat you as a [violative content deleted] and will try to screw you as much as they can playing numbers and trade in prices and not telling you truth. First time i brought my Rav 4 for a small repair and they kept car overnight not even warning me.No apologies the next day. Next time was when we decided to buy a new Prius3.They didn't have model and color we wanted,so they took a deposit and two days later called us to come for the car.First thing i asked is this a model 3,and a dealer said to me "yes,2 or 3"as he did not know the difference between those two models.Model two is not upgradable with GPS and back up camera and is less expensive. And we got stoned then they showed us the agreement we signed ,when we left deposit.And it was Prius 2. But they did not know that i recorded whole our conversation on my Iphone and i have proof what we were talking about model 3.After scandal happened,they told us they gonna find us model 3 in a couple of days.You think they did?Think again. Do you think they apologized?Of course not.So,we went to Ira Toyota of Manchester and 1 hour later we took home our new Prius 3. My suggestion: avoid these villagers with their perverted business ethics.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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We have an excellent rating with the BBB and we have recently been ranked the #1 Toyota dealer in the entire country for customer satisfaction surveys. What you have accused our employees of is very upsetting and I encourage you to contact me (Christina Blamire) via email or phone ASAP, assuming this is a legitimate review. We DO NOT allow or promote treating people with accents differently than anyone else. We have an excellent track record with many customers who have accents from various states, countries, etc. I have personally provided translation services for many customers over the years who cannot speak English. We neither allow nor promote "getting stoned" with customers and we have had a great supply of Prius 3 models during 2011 with which we could fill an order. If this is indeed a legitimate review I encourage you to bring your i-phone recording to me so that I can take disciplinary action towards any employee(s) who is responsible for the behavior you have accused us of. If this is NOT a legitimate review I ask that you remove it personally. Thank you for your time and attention to this matter.

  • By hurlberttoyota
  • on 01/03/2012
  • 04:27:17 PM PST
  • (dealer response)