Customer Reviews of Mercedes-Benz Of Reno
Paul B
byon 03/29/2024
The sales team were welcoming, knowledgable, took time to show and explain each vehicle options. My sales person Akeem was great. He followed up, had good customer service and patience. The finance team and Javier the technical specialist were excellent. Good overall experience. I purchased a GLE.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sonia
byon 04/22/2024
Easy. Made appointment, availability was next day. Dropping off vehicle was swift, efficient. Friendly serviceman. Answered all questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Paul B
byon 03/29/2024
The sales team were welcoming, knowledgable, took time to show and explain each vehicle options. My sales person Akeem was great. He followed up, had good customer service and patience. The finance team and Javier the technical specialist were excellent. Good overall experience. I purchased a GLE.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of a 2018 RAV4
byon 03/23/2024
Steve was very helpful and walked us through the whole process. We brought cash and I guess it was a problem for the finance manager, but we didn’t know otherwise we would’ve brought a check.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Reno Mercedes Benz Offers Excellent Service
byon 01/27/2024
At year-end 2023 I traded in my 2020 GLE for a 2024 GLE 53. From the new GM, Tom, to Sales Manager, Nick, my AMG Sales Specialist, Chance and my new Service Advisor, Desiree, I received top-notch, friendly and professional service. My trade-in and new financing through MBFS was an equally top notch experience. Having moved from Las Vegas two years ago, and after over 13 years of great experiences with Fletcher Jones MB, I was thrilled to experience the same high level of service and care.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor service experience.
byon 01/14/2024
Service center did not look at car even though they had it for 2 days. They refused to accommodate another service appointment. No return call from service manager after calling to express my concerns.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Sale by Akeem
byon 01/05/2024
We had Akeem Smiley as our sales rep. We couldn't ask for a nicer young man. He did everything he was able t make sure we were happy with our purchase and t get a good price on our old car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Drop in service.
byon 12/13/2023
They were great! Neither of use sure if we could make the appointment work but they did. And they didn't add any unnecessary work. And they didn't even know me. Thank you!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great selections of vehicles
byon 11/26/2023
I am very picky when it comes to choosing the vehicle color and options. Even though I had a hard time finding the right vehicle at even bigger dealerships, I was able to find the right car here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car service
byon 11/19/2023
I just moved out here to Nevada for work im from California. I went to Cali for the weekend but when I was coming back my started to act funny, opening the trunk, locking, unlocking the doors & lights started to flicker on & off. Im not from here I usually go to the dealership in Sacramento but I don’t regret coming to the dealership here in Reno! I was able to book an appointment using the online booking service & was able to get a same day appointment, got the car in & out at a reasonable time frame. Desiree was amazing really nice, communicated with me the entire time the car was being serviced. She also sent me a link of what was being done to the car & the price & what was recommended should be done on top of what was needed. They had given my car a car was before it was given back to me, definitely would recommend to s friend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Car buying experience
byon 11/15/2023
In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service at MBZ Reno
byon 11/02/2023
Check in facilities are poor. Otherwise, service writer was excellent. Waiting area needs an upgrade.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2020 sprinter
byon 10/31/2023
They don’t even deserve the one star I had to give. I ordered and bought my van from Reno dealership. It was great for 30,000 miles. The last 1000.00 I have had issues with my cruise control, turbo, pedal and digital speedometer. My van does not have a code but it has been in and out of this shop all summer. There is no record of what has been looked at or what needs to be fixed. I got the gm involved took him for a test ride and he got videos of some of the issue. The most recent 2 weeks later they don’t have any answers. It’s no longer a priority and nobody communicates with me or each other. I wouldn’t waste your time. They only have one guy who might know what’s he’s doing in the back but no guarantee you will get him working on your rig. Take it to Rocklin and save yourself.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Recall service
byon 10/26/2023
Diseree was very helpful and concerned about my car!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service
byon 10/10/2023
William Goodpasture is the best service advisor I had worked with in this dealership. He is professional, and he is a great communicator. He always goes above beyond what my car needs . “ Thank you William”
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service representative was helpful.
byon 10/04/2023
My vehicle was taken in for free service check for which an appt was made. No matter what it seems to take so much longer than expected. There's nothing to do but wait.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
DESIREE, THE BEST SERVICE WRITER EVER
byon 10/03/2023
She is the best for getting me in and out as seamlessly as possible. Great communicator (even when it's bad news!). Dealership is immaculate and very nice customer waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience!
byon 10/03/2023
Jaclyn spent hours with me picking out the perfect car and going over all the options that I liked. She made the process fun and stress free! Nicholas was also great, very knowledgeable and professional. Best customer service in Reno!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience
byon 09/04/2023
Our sales person, Allison, was wonderful. She was helpful-courteous- and informative without being pushy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Solid and friendly service!!!
byon 08/24/2023
I wanted to take a moment to write a "Thank-you" for all the times your company has demonstrated it's willingness to do things the "right way", and in a manner that keeps the consideration of the customer in mind. William and his team were amazing. Very officially, communicating, fast and Friendly. Thanks to William I was able to manage my work appointments which are very important to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
70,000 mile Service E350 4Matic
byon 08/18/2023
Excellent ! Service advisor Sean B. met me at my appointment time (7:00am), had me checked in and a ride home arranged within 15 minutes. He patiently answered my questions, explained the service item list, and reviewed the cost estimate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 08/11/2023
The service lady said the only appointment they had was at 12 noon on Aug 10. So I agreed. When I get there the service man said it was going to be difficult, because the guys are just going to lunch. Why would you give me that time knowing they could not service my Mercedes? It took about 2 1/2 hrs while I waited at the dealership. Not good. Not happy. Martin Johnson
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments