Service Mercedes-Benz Of Reno Car Dealership Reno Nevada | Edmunds
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Mercedes-Benz Of Reno Service Reviews

  • 11500 S Virginia St
  • Reno, NV 89511 (map)
  • (877) 738-9210
  • Chat with Dealer

Service Reviews

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Service Rating Repair By Customer on 10/30/18 08:20:09 AM PDT
Recommend this dealer? Yes

Everything was fine except that before the appointment I did not receive the promised phone call regarding the availability of the needed part. I had to call them 4 times. But once the vehicle was there, everything went very well.
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Service Rating Great followup and great caring By Queene86 on 10/15/18 09:27:32 AM PDT
Recommend this dealer? Yes

I had a slow leaking tire and I took it in several times (without an appointment) for them to check it out. Finally we found out the leak was from the plug. They were gracious and looked at the tire each time and filled it up with air each time.
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Service Rating Service review By screen 1 on 10/01/18 06:35:05 AM PDT
Recommend this dealer? Yes

As always I was greeted with courtesy, treated with respect and my vehicle taken care of professionally
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Service Rating E-Class Care By NVfirechick on 05/08/17 11:08:45 AM PDT
Recommend this dealer? Yes

The service team at MB of Reno strive for excellence in customer care. Mission accomplished! :)
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Worst service experience By Craigdc123 on 10/29/16 12:03:04 PM PDT
Recommend this dealer? No

I had the worst service experience ever. The service department lies and is deceitful they were unable or unwilling to work on my car and lied about it telling me one story after the next about when it would be done they have my car for 5 weeks now. do not buy a Mercedes Benz from this dealer go som...
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Dealer Response

We appreciate you taking the time to respond. The staff at Mercedes-Benz of Reno take our reviews very seriously. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (775) 326-4000 so that ... Read more

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