Customer Reviews of Planet Nissan
Horrendous Service
byon 04/10/2024
My worst experience ever with a dealer service department. I had just purchased the truck a few days earlier and found I had 1 or more blown fuses and my climate controlled seats didn’t work.. I decided to take it to Planet Nissan because I couldn’t access one of the fuses and accepted I’d have to pay the $180 diagnostic because I wanted get a thorough inspection. That didn’t happen. When they finished the first time, they failed to check the seats. The second time they finished I noticed the inspection report found no issues and had no recommendations for a vehicle with 137,000 miles. It said my tires were good when my next stop was for new tires as the tread was below minimums and worn unevenly. They took the vehicle back a third time. This time the report showed I needed new tires and recommended I get an alignment (surprise) along with several fluid exchanges. By the time I left, nearly 6 hours had passed. After getting my tires replaced, I went for an alignment with a shop I trust. Almost immediately, they took me back and showed me all 4 brakes were shot. Planet Nissan said they were fine. Clearly, Planet Nissan did not inspect my vehicle. To add insult to injury, my trailer lights still didn’t work. My mechanic replaced that fuse for free and gave me a spare. I feel like Nissan robbed me of $180. HORRENDOUS SERVICE!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Beware!
byon 03/08/2023
I was informed my vehicle needed additional work to include replacement of cracked shock/suspension bushings and replacement of the drive belt that was reported to be dry and cracking. I took my vehicle to another mechanic for a second opinion on the recommended services noted by this dealership and that mechanic showed me those items listed as "critical" repairs were not needed. He took photos under my car of the bushings and compared them to the photos uploaded by Nissan's service department; the mechanic was certain the photos shared by Nissan were not of my vehicle. Mine are not nearly as worn and damaged as the ones provided by Nissan in their list of items requiring "immediate attention." I was also shown my drive belt by this other mechanic and it is in no way dry nor is it cracking anywhere. I am infuriated the dealership would make up work that is not needed and charge over $2500 to complete it. I will never return to this dealership for service work nor to purchase another vehicle and I am sharing my experience widely for everyone I know to be aware of the predatory nature of this business!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
DO NOT BUY HERE
byon 01/18/2023
This dealership is embarrassing. First of all, they dont display prices on their website. Secondly, they are so lazy they dont want to set a price before they run your credit. Which, we all know, inquires are bad. I arrive on location to find the MSRP is $4000 more than Autonation and United.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Worst service department I’ve ever dealt with
byon 07/29/2022
Planet Nissan service department the worst customer service and customer service I’ve ever experienced with a business. Do not take your vehicle here. The service manager Frank is horrible, he will lie and blame the customer when the service department breaks or damages something on your vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Value your vehicle and life!
byon 04/18/2022
Took my vehicle in for repair in November, a additional repair was done at that time which was found by the technician and ever since I've been hearing a rubbing grinding noise that cannot be found. Trying to resolve the situation I got the run around. Soon after that I hear terrible noise coming from under my hood now it's the fan. My vehicle only has 56,600 believing a tool was left under my hood from the previous work. I took it in explained the problem as well as my battery was checked and indicated that it was reading low, I asked to see my parts after the work was completed I was totally ignored and my battery was not checked. In between the issues stemming from November and forward I contacted the BBB. A Frank call's and gives me an appointment to come in now they're saying it's my brakes making the noise 5 months later although I just did the brakes in September before the noise started in November after the work Planet Nissan did, but I was told (the brakes and rotors are not bad enough to change right now you just have squeaking and that's what's making your steering wheel shake) I never told them my steering wheel was shaking? Took it to someone that only does brakes nothing wrong with pads or rotors green light on that. Battery under warranty they replaced it and didn't properly install the negative cable when driving on the highway to California the dashboard and radio went in and out making popping noises. Growing up with Mechanic's I have to look the next day because it's dark. I can't unlock my car because of the battery connection I open it with the key the negative cable is completely loose and can't be tightened for whatever reason and the service department is closed on Saturdays at Nissan without an appointment. My life is worth more than a car but when you put trust in a company that is supposed to service a customer with quality work at Premium cost this is not the place. I am appalled, angry and disappointed to the point where I don't even want to drive my car anymore because I don't know what might happen next because Planet Nissan doesn't want to own up to their mistakes that one day cost someone their life.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Disconnected from Internet
byon 01/13/2022
Hello I got a deal from internet via Truecar I spent time, added my information, run my credit got final offer with exact numbers I decided to drive to the dealer, I was shocked by the way they conduct there business All they want is bring you there and then try to sell you another car with more money nobody answers internet phone real disaster waste my time, internet is there enemy I hope there management will read and fix this issues
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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byon 12/21/2021
Called them an hour before to set appointment.Told me on phone they got 2 in inventory the car model I was looking.Arrived there after one hour after calling.Told me cars already sold and was offering me another.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Can't even get them to respond
byon 04/06/2021
I've called several times and always had to leave a message to see if the vehicles were available. Never once got a call back
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Excellent Spencerian
byon 08/26/2019
Just bout a new car from here about two weeks ago. it was all finished in two days and our sales consultant Alejandro Alcocer was very helpful. He helped us find a car we liked, walked us through the process and we were able to settle on a good price. the car is great and it was a very easy process and not stressful at all. I would recommend for people to hop here as everyone was friendly and willing to help with all our needs. I'm so excited about the new car and am satisfied with the experience shopping here
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Andrew Brack Thank you very much !
byon 05/09/2019
Just wanted to say thank you Andrew Brack for helping me get my air conditioner fixed! I thought I was going to have to spend hundreds of dollars in repairs but Mr Brack resolved my issue with my Nissan Versa 2013 in minutes and did not charge me anything! Thank you so very much Planet Nissan for the professional service done by Andrew!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy buying
byon 04/07/2019
I had the pleasure of buying a certified Rogue from Lee, he was polite, friendly and personable. The car buying process was made easy and quick, great experience overall.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2nd vehicle purchased!! Love my time here
byon 02/28/2019
Where to start... 7 months ago bought my first vehicle from here.. easy as buying a phone. Long story short...Currently drove off the lot with my second vehicle. Best decision I have made in the 3 years of being a resident of las vegas is coming to planet nissan!! Great sales man(Daniel M.) Not to mention the team behind him.. the sales manager and finance manager!! Great people, great service, great business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent
byon 12/06/2018
Clayton was the best salesman I have ever dealt with. He was polite, knowledgeable and never pressured us at any time. He truly made our purchase a great one. Paula and Kevin
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Shoddy work and untrustworthy
byon 11/15/2018
The service department here has steadily gone downhill over the past 5 years. They used to be good; slow, but good. Now they are slow and do shoddy work. I brought my car in and ask to get all the brakes replaced. They told me they replaced the brakes, but 3 months later I was having brake issues. Took my car back and I was told that they only replaced the front brakes. The receipt did show that was all I paid for, so I should have checked that what they were telling me was true, but it's still not acceptable that they lied and said they had replaced all the brakes. I had to bring my car back a couple weeks later because they were wobbling. They told me that the rotors needed to be turned. I’m not sure why this wouldn’t be done at the time of replacing the brakes, even if it was an additional charge. Let me know it needs to be done, tell me the cost, and after I approve the cost, turn the rotors. Not a novel concept. After the brakes fiasco, I considered never coming here again, but I didn't know a good mechanic, so I brought my car in again about 8 months later for a shaking issue. The service department replaced the rack and pinion and power steering pump. I drove it off the lot and there was a loud knocking noise every time I turned the wheel. I drove right back to the dealership and was told that they used an after-market power steering pump to save me money. They didn’t ask me if that’s what I wanted, nor did they perform a test drive of the vehicle after working on it. They replaced the after-market pump with a Nissan pump, and the knocking got less noticeable, but was still there. I brought my car back again and they said they would make sure everything was tightened. When I could still tell there was something wrong, I brought my car in a 3rd time. This time, the mechanic drove the car, I was in the passenger seat, and the service clerk was in the back seat. The mechanic drove over a dip in the road and my car made a normal noise for going over a dip. The mechanic said, “Is that the noise?” and started laughing. I told him, no that wasn’t the noise and that I didn’t appreciate being made fun of. He did the same thing on the next dip he drove over. This time I went off on him for being rude. I told him that I know my car and I know there’s something wrong with it. We finally drove around a smooth parking lot and I pointed out the noise and how you can feel it in the steering wheel. After getting back to the dealership and waiting over an hour, they told me that it was a strut that would need to be replaced in 6 months or so, and that I could feel it now because all the parts it connects to are new. I swore at this point to never return to Planet Nissan, not for service or to purchase a car. I knew there was something else wrong, but they wouldn’t give me any credit. About 3 months after this, my power steering failed. I took my car to a different mechanic. He took the entire power steering system apart and said that it must be a faulty rack and pinion. The rack and pinion was still under warranty, so he told me he would put the car back together and I could take it to Planet Nissan to get it replaced. I wasn’t happy with the idea of taking it back there, but I said yes to this solution so I could save the cost of another rack and pinion. The mechanic put the car back together, and it suddenly drove just fine. No knocking noises, no power steering issue, nothing wrong. This has me totally convinced that they installed the parts incorrectly and didn’t even check to see if there was a problem when I brought my car back in. I’m not sure if they didn’t believe me because of my gender, or if they treat everyone with that kind of attitude, but either way it is not okay, and clearly someone is cutting corners or doesn’t know how to do their job.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Shoddy work and untrustworthy
byon 11/15/2018
The service department here has steadily gone downhill over the past 5 years. They used to be good; slow, but good. Now they are slow and do shoddy work. I brought my car in and ask to get all the brakes replaced. They told me they replaced the brakes, but 3 months later I was having brake issues. Took my car back and I was told that they only replaced the front brakes. The receipt did show that was all I paid for, so I should have checked that what they were telling me was true, but it's still not acceptable that they lied and said they had replaced all the brakes. I had to bring my car back a couple weeks later because they were wobbling. They told me that the rotors needed to be turned. I’m not sure why this wouldn’t be done at the time of replacing the brakes, even if it was an additional charge. Let me know it needs to be done, tell me the cost, and after I approve the cost, turn the rotors. Not a novel concept. After the brakes fiasco, I considered never coming here again, but I didn't know a good mechanic, so I brought my car in again about 8 months later for a shaking issue. The service department replaced the rack and pinion and power steering pump. I drove it off the lot and there was a loud knocking noise every time I turned the wheel. I drove right back to the dealership and was told that they used an after-market power steering pump to save me money. They didn’t ask me if that’s what I wanted, nor did they perform a test drive of the vehicle after working on it. They replaced the after-market pump with a Nissan pump, and the knocking got less noticeable, but was still there. I brought my car back again and they said they would make sure everything was tightened. When I could still tell there was something wrong, I brought my car in a 3rd time. This time, the mechanic drove the car, I was in the passenger seat, and the service clerk was in the back seat. The mechanic drove over a dip in the road and my car made a normal noise for going over a dip. The mechanic said, “Is that the noise?” and started laughing. I told him, no that wasn’t the noise and that I didn’t appreciate being made fun of. He did the same thing on the next dip he drove over. This time I went off on him for being rude. I told him that I know my car and I know there’s something wrong with it. We finally drove around a smooth parking lot and I pointed out the noise and how you can feel it in the steering wheel. After getting back to the dealership and waiting over an hour, they told me that it was a strut that would need to be replaced in 6 months or so, and that I could feel it now because all the parts it connects to are new. I swore at this point to never return to Planet Nissan, not for service or to purchase a car. I knew there was something else wrong, but they wouldn’t give me any credit. About 3 months after this, my power steering failed. I took my car to a different mechanic. He took the entire power steering system apart and said that it must be a faulty rack and pinion. The rack and pinion was still under warranty, so he told me he would put the car back together and I could take it to Planet Nissan to get it replaced. I wasn’t happy with the idea of taking it back there, but I said yes to this solution so I could save the cost of another rack and pinion. The mechanic put the car back together, and it suddenly drove just fine. No knocking noises, no power steering issue, nothing wrong. This has me totally convinced that they installed the parts incorrectly and didn’t even check to see if there was a problem when I brought my car back in. I’m not sure if they didn’t believe me because of my gender, or if they treat everyone with that kind of attitude, but either way it is not okay, and clearly someone is cutting corners or doesn’t know how to do their job.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Try to rip me off
byon 11/14/2018
I purchased my 2011 nissan altima on this location on 2013 which they give me 100k waranty for certified pre own. Now i have a radiator leak and my car still under 100k so i call planet nissan to find out If still have warranty of my car which they told me i did. Then i drop off my car today and again ask if my warranty cover everything then speaking to advisor Joshua he said yes. Few hours later I received a call from Joshua telling me that my warranty was expired on june so i have to pay $1300 to fixed a radiator and termostat. REALLY $1300??! I can smell they try to rip me off.. Thanks Planet Nissan!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Car fix
byon 10/26/2018
I went in to get my car checked out to see what was wrong with my car. My breaks was squeaking and my tires needed air. I got helped from Joshua Youngblood, he took very good care od me and my car, he explained everything that was wrong with my car. He had great customer service, a great attitude and cared about how my day went. He made my day great. The whole staff was great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
car maintenance
byon 08/25/2018
i would like to personally thank Ken Voltage for being so professional in dealing with my 2 Nissan Altima he always make sure that he provide 5 star service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Well Appreciated Sales Attention
byon 07/14/2018
Well beyond my expectations on the purchased of my new "Nissan Versa S" thanks to the dedicated attention and professionalism of our sales representative "RAY PARKER" who with dedicated personal attention put his 300% efforts so that I could como out of the dealer with brand new car. THANK YOU RAY... ALWAYS APPRECIATED. On the scale of 1 to 10 your are at the highest 10. (THERE IS NO BETTER PLACE TO TO BUY A NEW THEN PLANET NISSAN).
False Advertisement
byon 04/15/2018
Internet special for a vehicle listed at $14,800. Was in shock when came with a final price of almost $18,000. Added features or security was their answer. I was told by sales agent that offered that price to get people in the door. Well I was in the door with cash ready to buy but not get lied to and ripped off.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Unprofessional
byon 04/11/2018
on 04/10 l started talking to Davit Hambardzumyan sales person to get a lease. Bottom line, he sent the prices for a car, we closed the numbers by email because lm in CT moving to NV. Before sending him my credit info l sent an email confirming how much my monthly payment would be and he agreed with all the amounts. Once l sent him my social, he came back to me saying #1 he actually didnt have the car l wanted and #2 he could sell me the regular version of the car l wanted for $44.00 extra on my monthly payment. When l asked him why would l accept a car that actually didnt have a navigation paying 189.00 when he first offered the same car for $145.00 he said that the $145.00 didnt include the "documentation fee off $499.00". l clearly sent an email confirming all fess and costs and he NEVER mentioned that fee. He ran my credit score without having the car and tried to push me a cheaper car for way more of what we agreed for the better car. l would never recommend this place to anyone. I'm moving to NV and was trying to make sure l would have a car before getting there. l literally wasted my time and added a stressful situation when l already have tons with my move. l'm really disappointed with the services from this dealer and l think they tried to push me a deal by running my credit score before checking if they had the car and by hiding fees. DO NOT waste your time at Planet Nissan. Now l have no car and a hurt credit score.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
1 Comments