Honda West

by Bradley on 04/10/2024

Our experience was excellent. Our sales agent was Marcus and he was so knowledgeable and also personal. He understood our situation and didn't pressure us. Great experience! Thank you Marcus!

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by Samurai on 03/31/2024

Working with sales associate Darryl Best I feel I made a great transaction at Honda West. I returned my lease vehicle “early” and was able to leave in just the car I wanted. With Darryl’s help I made a great deal.

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by Mardee123! on 03/27/2024

I visited Honda West today to talk about getting into a new lease since my lease just expired. I bought my last CRV SUV from Honda West. I met Mr Esperanza. He helped me get into a 2024 CRV SUV. He was kind, professional and very good at his job.. He made me feel good about the decision. Sincerely, Mardelia Virissimo

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by ssrezgonia on 03/22/2024

D Best!!! Darryl was very friendly from the beginning. He was super informative and answering all the questions I had about the car. He was also very very patient with me thinking over everything and showing me all of the options.

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by JJohnson on 03/12/2024

From start to finish, the salesman who assisted me, Anthony Sosa, was top notch. He listened to what I wanted and let me make my own informed decision without any pressure to buy at all. After my purchase, I simply texted or called him with any questions and he was happy to help. I was very happy with the ease of this purchase and definitely recommend him and this dealership!

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by KNDVegas on 03/08/2024

I’ve never had such an easy vehicle transaction. Everyone was great and treated me wonderfully. A lot of times dealerships act like women can’t purchase on their own.

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by Hugo Rosas on 03/08/2024

Professional presentation and car operations.

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by Repeat owner on 02/27/2024

Hector was knowledgeable and professional throughout the entire process. No pressure tactics just clear and concise communication. He listened to our concerns and addressed them. We’ve dealt with Honda West since moving to Las Vegas in 2003. They’ve been our dealership since then.

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by N.Alvarez on 02/21/2024

After having a really bad experience with a Honda dealer up in the northwest of Las Vegas. I got a hold of Honda West they were more than happy to tell me their sales policies over the phone and explain their pricing. That same day, I set an appointment and met with my salesman Erick Quesada. Eric was more than knowledgeable, and was willing to listen to my needs, and to my particular situation we found a vehicle that I wanted and was willing to work with me with my trade it’s glad they are still dealerships, treating people like people, and not taking advantage of individuals with the financial crisis that troubles this country these days.

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by Stephanie on 01/31/2024

Marcus was a fabulous sales agent. He helped us purchase our son’s first vehicle. He made the car buying process easy and fun. He is very knowledgeable and has great dance moves!

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by johnnyhuy on 12/01/2023

The teams at Honda West was very professional - They show me what i needed , No more Or Less . The important things was that we did Not felt or a sense of sale pressure . So we bought a 2024 CRV Ex .

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by Adrian702 on 11/22/2023

My experience was out of the park. At the moment I stepped in the dealership and saw the vehicle that I really wanted. It was smooth sailing after that. Outstanding from Jilmar Esperanza for answering any questions that we had, test driving the car, and feeling welcome in the dealership.

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by Honda west on 11/14/2023

Marcus was very helpful and went out of his way to make sure we got what we wanted from our new car.

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by LilRy702 on 11/02/2023

The experience of purchasing a vehicle at Honda West was hassle-free, super fast, and easy. The staff makes you feel comfortable and pay attention to the customer’s needs.

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by Janneth on 10/23/2023

Very pleasant sales person & with a great customer service

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by Ann3026 on 10/23/2023

It had been many years since I purchased a vehicle. Honda West, Richie Vazquez, made the entire process painless. In and out in under 3 hrs with a great deal on a great vehicle.

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by Lovelly W on 10/15/2023

This is my 2nd car from this dealership. I’ve been doing business with Honda West for over 10 years. They are the best in town. Hector was absolutely fantastic! Great customer service and easy to work with.

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by SB on 10/13/2023

First things first…. This review is specific towards my personal experience with Honda West’s Service Dept.only. The positive online reviews seem to center around customers satisfaction during their car purchasing experiences….. I’m guessing that a new service manager is in place because my last visit nearly 4 years ago was superior. Period. Back then I experienced some of the best customer service Honda prides itself with. Unfortunately I cannot say the same for todays visit. Service excellence has gone away completely in the service dept. I did not have an appt. So I got in that lane. You know, the lanes that say, “Appointments here” “No appointments here” (I happened to be the lucky only ONE car in this embarrassment of a lane. I say embarrassment because it singles you out, and you are treated exactly like you are a nobody. At least that’s my experience this morning). I waited , and waited, & waited for anyone to approach. After waiting 20 min. without any contact, (I didn’t need anything fancy, perhaps some eye contact with a quick, “Hello ma’am, (I see you), someone will be right with you” would have gone a long way with me. Perhaps avoiding my energy and time to write this negative review. After being passed up, and passed up again, cars with appointments “take priority” - (Michael Davis, service advisor) I had enough. Literally called Service manager who couldn’t address me because he was “in a meeting” -(Dave, appointment scheduler). Dave was lacking a smile over the phone, he had a depressing tone of voice, no “pep” and NO a HELP. He limited his role in the sense when he told me all he does is “appointment scheduler” and didn’t attempt to address my complaint and frustration, (or he just did not want to), I had to keep asking him questions about “who is next in command at the dealership when the service manager isn’t available ?” I get the , “Umm I don’t know” dull response with no initiative to try and at least just TRY to assist me with anyone else who has any pull. While standing outside my vehicle attempting to contact anybody who can at least tell me something, tell me one thing, maybe I got in the wrong lane? Maybe tell me the wait time? I just needed contact! I observed Michael Davis the service advisor finally taking notice of my presence. Why it had to take phone calls to dealership, me getting out of my vehicle standing next to it, I chalk it up to being at the wrong dealership and boy was that proven to me during my interaction with Michael. Please, by all means would somebody retrain Michael Davis with better customer service skills?! No smile, lack of any energy, dark personality, talks in sentences using discouraging tactics. Example, “In fact your oil change wait is going to be longer. Your looking at over 3 hours.” “See all those cars in line over there, yea there all here for service too.” “Appointments get priority” “We don’t have loaner cars” “If you already know what the issue is with your car then we can do the A-1 special, up to you” *Looks up at me like I’m wasting his time. “Your looking at a 3-4 hour average wait time” At this moment I’m completely mentally checked out. I have NO desire to give this dealership a single dime of my hard earned money. And I literally said to Michael, “You know, I made a mistake coming to this dealership for my service. Those guys over at Findlay Honda of Henderson have me so spoiled. They pride themselves on customer service and always take care of me and that’s why I keep returning to Honda because the reputation it has for their customer service. But it’s here at Honda West that sucks. It’s always this dealership that disappoints.” I drive off and pulled to the side in the car lot and went online to Findlay Honda of Henderson and literally booked my service appointment right then and there to be seen at exactly half an hour from there. Imagine that! An accommodating Honda dealership! Wow! What do you know?! Here I am ready to receive my car service quote from the wonderful and excellent customer service that Findlay Honda of Henderson is known for, (The service manager here, Johnathan is the best thing that’s happened to his dept. Because he runs things like a well oiled machine)! Oh yea and they are giving me a 20% discount on service I agreed to for a total of $900.00 (I needed new brakes and tires and oil/filter changes etc). I’m addition to this, these guys are hooking me up for a car rental since they need to keep my car for the few hours it will take to receive QUALITY mechanical repairs! • Lesson learned … avoid Honda West Sahara completely, never return to dealership because you never know what your gonna get/ a salty attitude from unhappy service technicians or a washed out customer service associate who doesn’t want to help customers and only wants to do his one job of scheduling appointments. Thanks “Dave” thanks “Michael.” Your managers at your dealership can now award you both golden stars for receiving todays one star rating.

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by CarlaBailey on 09/24/2023

It was smooth sailing negotiation and very accommodating staff.

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by Noneused on 08/22/2023

I went to Honda West looking to upgrade from my civic to an Accord. I met Darryl Best and he helped me lease an Accord for not much more than tge civic. He was awesome!!! The most professional, kind , courteous and caring salesman I ever met. Darryl was awesome and will definitely be using him and Honda west from now on.

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by Sparky357 on 07/26/2023

From start to finish our car buying experience with Jilmar was amazin ! No pushy salesman, just great customer service and no gimmicks. We found the car we liked and were in and out within 90 mins.

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