Gaudin Ford
Customer Reviews of Gaudin Ford
Ecosport
byon 02/14/2023
Absolutely love my new car, Demetre did a great job assisting me and showing me which options worked best for upgrading to a new vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2023 Raptor
byon 02/17/2023
Ordered a 2022 Raptor Feb 11, 2022 and was told that I was lucky to get my truck order in before the price increase taking place on Feb 14, 2022. Fast forward to fall of 2022 when I received a call regarding my order. I was informed that the 2022 truck was now going to be a 2023 model along with a price increase and there was nothing else to do if I still wanted the truck. I feel like a bait and switch occurred. I accepted delivery of my new Raptor on Friday, Jan 27, 2023 and I am happy with the new truck. My salesman was great during this purchase. This is my second purchase from this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Ecosport
byon 02/14/2023
Absolutely love my new car, Demetre did a great job assisting me and showing me which options worked best for upgrading to a new vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Internet/interstate buying experience you can imagine...
byon 01/31/2023
I knew what I wanted in a new 2023 F150 and didn't want to custom order one because Ford was out of the materials (chips?) for some options that I really wanted. After a nationwide search, the truck with all my specs was found in a new 2022 model at Gaudin Ford. My sales agent was Mike Acosta. Since I was flying in at 11am and out the same day at 3pm he had everything ready for me, paperwork, truck etc., The paperwork and handover of the truck transaction was on time and in perfect order like a swiss train station. I also wish to thank Igor in finance. He knew my flight timing to get back so he went into turbo mode. I'm sure he could have set a Guinness World Record if they have an award for a fast paperwork transaction for a sale. Overall I could not imagine having a better buying experience under these conditions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Expedition
byon 01/31/2023
Great customer service and overall friendly staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2021 used F250 purchase
byon 08/05/2022
Was very satisfied with my purchase. Love the truck. I was in a hurry so didn't negotiate like I would have liked to but feel I paid a fair price for both sides. The only reason only 4 star instead of 5 is because I asked about the DEF fluid while looking at truck. Salesman kept talking up the "172 point check" and how everything is full and serviced. After purchase he was showing me the computer display and we saw how the DEF fluid was under 1/4. Then he started balking and saying how maybe DEF fluid isn't part of the service. I reminded him I specifically asked about the DEF fluid as I was leaving there directly on a 1000 mile trip, and he assured me it was full. Then the normal "I have to go talk to my manager". The manager happened to be standing just a few feet away and I heard him say "then fill it up for him!! use the sales dept card".
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
expectations EXCEEDED
byon 10/04/2021
I had an amazing experience with Stefan at Gaudin Ford. He assisted us with the preorder, he was not pushy and was VERY knowledgeable. He also helped us with a first responder discount. I am beyond excited for my new Explorer and so grateful we worked with Stefan!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor customer service, non existent covid precautions
byon 01/07/2021
I paid for this truck in full with a bank transfer on 12/15/2020 yet it took multiple phone calls and emails before I received the MSO on 1/6/2021. The salesman and others I dealt with acted as if I was a problem trying to get the MSO so I could register my truck. What was worse is that I paid ahead and did the paperwork before flying from Tucson to Las Vega to pick up my new truck. I had requested it be brought to the airport so I could have a contactless exchange. The salesman told me he needed a ride back to the dealership and and soon as he got in the truck he asked if he could remove his mask ! What [non-permissible content removed], what's the point of contactless pickup if he wants to then get in the truck and pull off his mask. The truck also had a large black crayon circle left on it behind the passenger door which highlighted a paint flaw. Of course it was never taken care of. Will never deal with Gaudin again !!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
2020 Expedition Purchase
byon 12/28/2020
Probably one of the best experiences in purchasing a vehicle. My salesman Demetre Cullison was very professional and knowledgeable on all the vehicles I was interested in purchasing. I would highly recommend anyone interested in purchasing a Ford to visit him at Gaudin Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 explorer
byon 12/22/2018
The entire sales staff was friendly and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gaudin Excellence
byon 06/20/2017
I can always rely on the Kevin Grady and the Ford team to get me in and out as fast as possible and with handling all my needs!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Came in to look, drove away in awsome Mustang GT
byon 06/19/2017
Javan Clayton did an excellent job. He found exactly the car that I wanted and made it happen in a seamless fashion.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great sales experience
byon 06/18/2017
We purchased a 2016 Raptor. You have a great staff. In particular our salesman Matthew Brown and his Sales Manager Adam are first in Class. You should really be happy to have these two on your crew. Their stellar service will definitely be the reason I recommend Gaudin Ford to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Just great service
byon 06/16/2017
The quick-lane reps do a great job of getting me in and the mechanics do a great job of getting me out. The car runs great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/14/2017
Service staff is always extremely helpful and friendly. I like that you have a shuttle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Above & Beyond Service
byon 06/14/2017
My service advisor, Josh was extremely helpful. Took the time to climb into my vehicle and tentatively listen to the issues I was having. Addressed each one and due to warranty work had a rental vehicle available without interfering with my work schedule. Explained everything in detail once complete. Went above and beyond, an example employee!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
You Are the BEST!
byon 06/14/2017
As always, which is rare these days, I was treated as if I owned a casino. From the gentleman who directed me into "repair" area when I arrived at 7:00 a.m. to the driver who shuttled me back and forth. I just had one problem. . .I was told it would take until afternoon to complete the repairs (a recall) and based on that I elected to go home . . .the temps during this were hovering in the 100s and an hour and a half after I was home, I was called and told my car was ready. . .it was 10:47 a.m., but the shuttle couldn't reach me until around 2:00 p.m. Unfortunately with all the transit and waiting in the heat, I got a touch of dehydration and heat stroke, and it took me a couple of days to recover. The only possible thing Gaudin could have done was cool the van more and provide ice water during transit simply because the heat was extreme. Other than that, you guys were GREAT!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience!!
byon 09/13/2016
I had leased a 2014 Ford Escape in September 2014 from a dealership in NH. Two years into my lease, I was close to going over my mileage allowance. Domenic went over my options and it was better for me to turn in my car and get another one. Within a few hours, my old lease was closed out and I was driving away in a brand new 2017 Ford Escape. Domenic and Eduardo in Finance made everything very easy and it was a great experience. I highly recommend Domenic, Eduardo, and Gaudin Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best car buying experience ever!
byon 10/23/2015
Irwa K Answered my online request for a quote on a Taurus SHO. I had previously been in contact with a dealership on the opposite side of Vegas and was close to buying a car from them. That car didn't have a moon roof which is what I preferred. After making a great deal with them on the car, they tried to pull a fast one on us by raising the price! So we walked out of there and I called Irwa. He stayed late to make the sale happen and had everything ironed out before we arrived. We literally sat down at his desk and started filling out purchase documents. I would have paid the same price for the other car but based on principal, I did not. I am actually feeling a lot better buying the car at Gaudin as they are a no pressure, pleasant place to find and buy your next new vehicle. Would give 10 stars but only 5 are available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Domenic Lasala a genuine great guy, thank you again!
byon 09/05/2015
Domenic Lasala made our purchase fun and easy. He listened to our needs and delivered. All the while without pressure or sales tactics. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Gaudin Ford - Best In Las Vegas
byon 05/27/2015
Gaudin Ford has one of the best reputations in Las Vegas. They have a great sales staff. Our salesman for our last two cars has been Ramiro Alvarez. He's a great guy, a wealth of knowledge about all the Ford cars & products and, he works his butt off to get his customers exactly what they are looking for at the price they want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Mustang Purchase
byon 05/27/2015
My sales rep, Rodney, really made me feel secure and comfortable with my purchase. It was a no nonsense buying experience. I am happy with my new car, my purchase price was fair, and everybody on staff was nice and helpful. They even have onsite window tinting which was really convenient. I recommend checking Gaudin out and hope your experience was a good as mine. Thanks
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
