Customer Reviews of AutoNation Buick GMC West Sahara
AutoNation Buick GMC West Sahara Las Vegas
byon 03/14/2024
For most of my adult life, the process of buying a new car has been one of my least favorite and most stressful activities. My Sales person ( Guy Mochizuki) at AutoNation Buick GMC West Sahara made this purchase the best new car acquisition that I have ever experienced. After I first visited Buick.com and expressed an interest in the Envista I received inquiries from 4 Las Vegas area Buick dealers. I Chose to work with Guy based on his first contact "Lets Do It Your Way" contact communication preferences. I am glad I decided to work with Guy. He is the consummate professional and has an in depth knowledge of the products that he sells. Everyone else at this dealership made me feel welcome and comfortable. I would recommend this dealership to anyone looking for a Buick or GMC. ByTheWay I absolutely love my Envista. Buick hit a home run with this one.
AutoNation Buick GMC West Sahara Las Vegas
byon 03/14/2024
For most of my adult life, the process of buying a new car has been one of my least favorite and most stressful activities. My Sales person ( Guy Mochizuki) at AutoNation Buick GMC West Sahara made this purchase the best new car acquisition that I have ever experienced. After I first visited Buick.com and expressed an interest in the Envista I received inquiries from 4 Las Vegas area Buick dealers. I Chose to work with Guy based on his first contact "Lets Do It Your Way" contact communication preferences. I am glad I decided to work with Guy. He is the consummate professional and has an in depth knowledge of the products that he sells. Everyone else at this dealership made me feel welcome and comfortable. I would recommend this dealership to anyone looking for a Buick or GMC. ByTheWay I absolutely love my Envista. Buick hit a home run with this one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil Change
byon 12/13/2023
Had an oil changed, too about 1 hour and 1/2 not bad for a Saturday.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service department
byon 12/07/2023
Great service department and service advisor! I had a very good experience during my visit, the folks are very friendly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Purchase
byon 11/29/2023
Eager to help and get you the vehicle that you desire, hard working long hours to service the customers with a smile.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil Change
byon 11/27/2023
The service received was outstanding and it was wait time was minimal. Overall experience was great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/18/2023
Dropped off my Charger for some repairs. Andre is my regular service I had a new rep Floyd and he did a great job. He made sure to keep me informed, sent me pictures, gave me the breakdown of the cost, and even accommodated me picking up my vehicle after they closed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
autonation buick sale
byon 11/12/2023
Good experience at dealership, salesman knew his product and buying process wasn't stressful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC Sierra
byon 11/11/2023
We feel it took to long to get our truck fixed. We told the techs when we brought it in that it had to do with the reprogramming of the throttle body and modular. After 2 different times of being told it was fixed just to drive it off the lot and turn right around and cripple it back to the mechanic was frustrating. We dont think they even test drove it. We asked them to please test drove it before calling us again. After a month they changed the throttle body and test drove it and we were finally able to drive it home. We also paid more for the work than we were quoted. We had a new battery in it when we took it in and after 3 weeks they told us our battery was dead and would not take a charge so we had to pay for another one. An expense that we feel was the dealership's fault. We got our truck late in the day on friday and sunday the check engine light is on though the truck is running good. We had to call them to find out how the truck was coming along and felt like our truck was just sitting there, it wasnt til we let them know that we were feeling neglected that it seems they got to working on the truck. We realize they are very busy but in the end the problem turned out to be the throttle body and had they listened to us in the beginning they wouldn't have had our truck for so long. We should not have had to pay for the battery had they got the job done sooner instead of letting the truck sit.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Car Repair
byon 11/09/2023
Service was fast. Only thing would be to partner with more Enterprise locations fir rentals while car is getting serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
vehicle maintenance
byon 11/07/2023
Professional service provided.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/03/2023
Very efficient and professional. Complete the service as promise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pricey oil change
byon 10/30/2023
Took wife’s car in for an oil change, it’s been two years since I took it to the dealer for an oil change. Estimate they gave me was for $54.29. Actual price was $133.17, Ouch ! Labor - $45.00, 5 qts oil - $44.55, filter - $9.99, MOA oil treatment - $22.99. Misc charges - $3.83, Tax - $ $6.81. Not sure what the quote covered ? Look at last oil change two years ago $61.94: Labor - $30.00, oil - $24.95, filter - $6.99
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Jessica Gonzalez
byon 10/27/2023
The work was completed in a timely manner. The advisor was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad Brakes
byon 10/26/2023
I purchased a 2018 high country from Auto Nation with “new brakes”. 2 months after the purchase they were still squealing and the service adviser recommended OEM pads. The dealer said they wouldn’t fix it since the brakes work… They claim another store put the non OEM pads on so it’s out of their control now… Beware, they cut corners and don’t stand behind the quality of their work on small things like brake pads. I also had to call my service adviser for updates. He said he left a message but then didn’t ask for my number to verify he had it right… If you’re going to lie, at least make it believable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
honest service
byon 10/23/2023
They do the service right
Good Service
byon 10/23/2023
Always fair and honest
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service and great staff at AutoNation Buick GMC West Sahara
byon 10/21/2023
I am so impressed with the care and attention to detail every time I have my car serviced here. The staff is great, the waiting area is comfortable and inviting and the service is top notch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Eric Linares Contreras Sales & Leasing Associate
byon 10/06/2023
He is very respectable; listens to what I wanted; courtesy; friendly & very patient. I went to serval dealers before visiting Autonation Buick GMC & this dealer is very friendly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 09/27/2023
The staff worked with me and I appreciated their professionalism throughout the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience!
byon 09/24/2023
We found exactly what we were looking for in a car, down to the make color. Our salesperson, Steve, was there to answer our questions without applying sales pressure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC Momma
byon 09/22/2023
Since buying my SUV my yearly interactions have been remarkable. New faces have changed my perception. Lots of chatter, clowning around. Customers standing at front desk including myself awaiting to simply be acknowledged. Are we conducting business?, or acting like grade school dudes. I wasn't at all happy this visit, not sure if I would return. It was a bit much this time around. Take care of your customers, with our us, there is no GMC
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments