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Watch Out! Bait and Switch from Joe Alferez

Written by jhammerel on 11/23/11 07:39:59 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

I should have known better when Joseph (Joe) Alferez hung up on me after I told him another dealer got me a better price on a Tundra I was looking at. I decided to get a Tacoma instead and shopped it around. I got a quote from Thompson's Toyota down in Placerville for $35,600 and asked Joe if he could meet or beat that price. He said he could. He got the Tacoma I wanted on the dealership floor and asked for a deposit. I gave him $1000 and told him I'd be down later in the week to sign the papers. Low and behold, I show up and he now wants $36,500...a $900 increase from what he'd quoted me before. He chalked it up as a "miscommunication." BS. Looking through the email conversation (always keep a record!!), it's clear that he knew the price he had to beat. In the end, I told him I wasn't going to pay the extra $900 on his bait-and-switch and to refund my $1000 deposit. The general manager came in and said I needed to pay transportation costs of $110 to get the truck to the dealership and they were only going to refund $890 of my deposit. So now I'm without a truck they had promised me AND I have to dispute the charge on my credit card for the $110 they stole from me. Stay away from these guys!! Their cool little radio commercial touts their customer service record is one of the best in the country, but that's false. I'll never be back here again.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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