Customer Reviews of Ed Napleton Honda St Peters
New car purchase
byon 08/05/2020
Great experience doing business with Randy Lyman, easy to talk to, did everything I expected and then some !!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Used Van Purchase
byon 04/25/2020
I’d like to personally thank Claire and others including the manager for helping me find a great van and giving me a great deal. I really do appreciate it and will recommend others to try Napleton Honda in Saint Peters first. Thank you again for making the car buying process an easy one! -Derek
Worst experience I have ever had!
byon 04/11/2020
The absolute worst customer service experience I’ve had in general let alone at a dealership! Due to false advertising I drove over two hours to be disrespected, treated like i knew nothing, and to have my credit checked without my permission 45 minutes after I left the dealership saying I wasn’t interested in the car anymore. One star is too much for my experience here at Ed Napleton Honda! Do not attempt to purchase a vehicle from here!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Poor service
byon 03/20/2020
Bought a 2018 on feb17. Two days worth of traveling to buy it. To be harrassed by finance manager. So after many calls later I finally get asked to come to dealership on march 20 to fix taillight and to talk about wat happened to me. Only to be told I need to take it to buick dealership cuz it under warranty. So I wasted 2 hrs of sitting there plus 36 min drive to there. And then the gm gives me 100 $ in quik trip gift cards to suffice for the harrassment their finance manager did to me. Wow. Very poor service
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Unbelievable
byon 12/27/2019
Was told the Napleton "Xperience" was included in the vehicle price, after refusing it twice they wrote it in anyway ($1000). Added a 2 year bumper to bumper warranty without asking ($2000). Did not include my sales tax like i asked. Removed $250 from my trade in and charged me a temp tag fee when i wasnt getting a temp tag. Then they did not send me home with my buyers order and wouldnt give it to me until i walked in and asked for it in person (paper which shows all charges). They said they would remedy it, 3 months have passed and they have done nothing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Outstanding experience
byon 12/23/2019
We purchased a 2017 Camaro. Everyone we encountered was extremely helpful. Kristen Napoli went above and beyond to work out every detail of our purchase along with Kim Swisher and Rick Deppen. Thanks so much, John & Janet
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Arthur
byon 11/26/2019
Arthur was very professional and helpful. He made the process very smooth and enjoyable. I look forward to being a repeat customer as a result.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Without a doubt a VERY BEST DEALERSHIP I have ever purchased a car from.
byon 10/22/2019
This was the VERY BEST DEALERSHIP that I ever purchased a car from. Very well trained and very professional auto dealership. The salesman ANTHONY TRIOLA was exceptionable. He exceeded my expectations. I was able to trade-in one car and buy the best car that I have wanted - and the exact car I was looking for. All of this done with no hassles and no games. Biggest selection I have ever seen of new and pre-owned cars. I would recommend this dealership to everyone! The entire staff is friendly, honest, and will exceed your expectations - just like ANTHONY TRIOLA did for me! Thank you Napleton and thank you ANTHONY TRIOLA!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent experience
byon 10/03/2019
I just bought a new Honda Accord EX-L from Napleton Honda, and had a very good experience. My salesperson, Anthony Triola, was very knowledgeable and patient as I asked all kinds of questions. He was able to get a feel for what I wanted in a car by asking the right questions, and had me test drive two. He made the negotiation easy; I never felt pressured to buy. The sales manager, Dan Reidt got through all the financing and paperwork expeditiously. Everyone was friendly and I felt treated as if I were a VIP throughout the whole process. I've bought from other dealers that were equal to this, but I would definitely recommend Napleton Honda!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Nice service
byon 09/14/2019
Michael Bell was very nice and thorough in making sure we had everything the way we wanted it! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mary Schneider, St. Charles MO
byon 08/26/2019
A wonderful experience with Mike Wells. Decision to purchase my new 19 CRV was more than satisfying.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Arthur Insight
byon 08/20/2019
Arthur was terrific and is how all salespeople should be.... honest and smooth and very personable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Experience with Chandler at Napleton Honda
byon 08/17/2019
Chandler was so nice, he looked for a good deal for long time, he was so patient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome Sales and Service
byon 08/14/2019
Arthur Johnson was our sales associate and absolutely fantastic. He walked us through the buying process and was patient and so knowledgeable. Can not recommend him or the Napleton team at Honda St Peters.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Honda Accord Sport
byon 08/10/2019
Arthur was great during the buying process. very friendly and informative made the 2 hour drive worth it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Greedy [non-permissible content removed]
byon 08/08/2019
My nightmare started when I found a car I wanted to buy at Ed Napleton Mazda in St. Peters. I went on July 11 to see it and drive it. When it was time to do the paperwork is when the nightmare started. I was offered $8700. for my trade-in, but when I refused their maintenance package ( $995. ) they said if I didn't take it that they would take $1000. off of my trade. How can they do that after already making me an offer on my car? I told them that I would never use them for maintenance because I live so far away from them. After arguing about it I left.. I emailed the salesman the next day and then he responded on Saturday, July 13th to tell me to come get the car. I assumed they had agreed to my offer, but that wasn't the case. First they left my waiting for hours and then told me their offer hadn't changed. And it all went back to them insisting on me buying their maintenance package for $995. I told them again and again that I didn't want it. Everyone in the building knew I didn't want it. Finally exhausted and late for my brothers 70 birthday party ( Which they knew I was late for ) I just gave in.. I know I should have walk out.. Again! Then the financing nightmare began.. The finance guy insisted that I was going to take the warranty even though I didn't want it. The car I bought was 2 years old with only 24,000 miles on it. I didn't see it necessary to pay for an extended warrany.. When it was all finished I had it anyway, plus another service package. This one was $265. and it consisted of a tire rotation and 2 oil changes. Really??? When I went to license my car and pay the taxes I was told that I needed emissions and a safety inspection. I can't believe they sold me a car without them. Got those and went back to the DMV and was told I didn't have an odometer reading, which had something to do my car coming from another state so back to car dealer to get one. I bought my own bracket for my car and will have it drilled and attached.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Customer Service
byon 07/20/2019
Randy was very friendly and helpful. He made the car buying experience less intimidating and I believe I got a fair deal on my auto purchase. I would recommend this dealership to family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Customer Service is NOT a priority. Neither is being honest.
byon 07/17/2019
I bought a new to me Honda CR-V at the beginning of May. It took over 30 minutes for someone to help my daughter and I. I had to interrupt a sales associate just to get noticed. He did help me and ultimately I purchased the car. However, once the dealership has your money, they are done with you. I was told I HAD to purchase three items. The Anti-theft, Maintenance package (called Napleton for life) and a service contract (named The Mechanic). He told me that Napleton originally sold this car to the first buyer, and the original owner also had to purchase the packages. I was promised a full tank of gas also. I received 1/4 of a tank. When I called to speak with my salesperson several times, somehow I was hung up on or made to wait. I tried email. I sent 4 different emails. Not one response. I spoke with my finance company and I was told that I did not in any way, HAVE to purchase those items to buy a car. Was it because I was a female with my teenage daughter that they decided to lie to me? I guess I was an easy mark. If they make every single person purchase those three things, then my particular car was sold the exact same thing twice. Like I mentioned, I have tried several ways of contacting the dealership. I guess since they have their money, I don't matter any longer. I honestly don't see how it is ethical to sell the exact same thing over and over for the exact same car. I also find it ridiculous that they add that on to every single car sold. You do not have a choice in the matter (at least that is what I was told). I will not recommend Ed Napleton to anyone in the future for obvious reasons. UPDATE AS OF 7/16/19. I was able to get the most expensive warranty refunded. They refused to cancel the other 2. The only reason that was done is that Orlando, the sales associate had the finance guy see me. I pointed out the cancellation policy. He read it. He said, it still isn't possible. (yet it is IN the contract) I have contacted the Attorney General. I also went to schedule my "free" oil change. I did it online and my only two days off of work are Saturday and Sunday. They are closed Sunday. I do not live close by. I had to pick a Saturday. I do work out by the dealer 3 or 4 days a week. I called today to see if they could loan me a car while I dropped mine off and then go to work and come back. I was told no. They only give loaners for non-routine things. However, I could rent a car. So my "Napelton 4 Life" that I was forced to purchase, is going to cost me more money if I don't want to waste gas and mileage. I have 3 closer Honda dealers. If I have to pay, of course, I would rather use them. Of course, the response to my Google review was to call them and I did. Funny how they do not return calls nor try to solve the problem. I wish I could give 0 stars. They don't even deserve the one.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Arthur and Kyle were AWESOME...... great price and
byon 07/08/2019
They were awesome and very helpful Arthur was exciting and great to work with. That's how sales should go! no wonder he's #1 in the USA
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good
byon 07/06/2019
Chandler was great at helping us find the perfect car and was willing to take as much time as we needed. Great guy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Bought An INSIGHT LOVE THE BLUE and my Salesman
byon 07/04/2019
The experience was smooth and easy, and Arthur was happy to answer any questions I might have about the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Napleton Honda in St. Peters, MO, is the place to find the best and most affordable new Hondas and used cars in the St. Charles area. Family-owned and in business for over 50 years, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership on the South Side of Chicago back in 1931 and continues to this day. This might be why Napleton can count more than 800,000 customers in its history, and why more than two-thirds of those customers have returned to Napleton to buy again.
Here at Napleton Honda, we care about you and want to do all we can to earn your business. Stop by anytime at 4780 North Service Road, St. Peters, MO 63376 , or give us a call at (888) 458-4136 if you have any questions, concerns or comments.
1 Comments