Joe Machens Hyundai Car Dealership Columbia Missouri | Edmunds
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Joe Machens Hyundai Sales Reviews

  • 1300 Vandiver Dr
  • Columbia, MO 65202 (map)
  • Chat with Dealer
Sales Rating:

Strong-armed Sales Tactics

Written by scammed7 on 06/16/12 12:09:52 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

The sales person used "strong-arm"tactics to sell me a car I really didn't want but said it was the only one my credit would allow me to have - I was desperate. The finance manager used the same tactics to add several things onto the loan I did not need and could not afford. He said "Try this and if it doesn't work, we'll see what we can do." Like an idiot, I fell for it. Now I have a car I HATE and a payment I cannot afford. To top it off, I requested the Gap, Life Insurance and Warranty be canceled after 3 months, Heath said he needed to talk with my loan officer first. After a week of not hearing from him, I called the loan officer, this was a lie, he did NOT need his permission to cancel these things on my loan. I went to the dealer and told Heath this, he said okay, had me sign a paper and said he would take care of it immediately. Almost 4 weeks later, I called each of the three extra places and no cancellation had come through on my accounts. I made arrangements to do the cancellations my self, having to go back to Heath for a signature - he lied and said they faxed them all the next day I came in weeks earlier- one place emailed me that it showed up the day I called them. They are [non-permissible content removed] - do not buy a car from these people.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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I apologize for the negative experience you had at Joe Machens Hyundai. We would love the opportunity to make it right. Please call Michael Jacaway, our Sales Manager, at 573-474-7400 to discuss the issues you encountered.

  • By joemachens
  • on 10/08/2012
  • 07:29:27 AM PDT
  • (dealer response)
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