Customer Reviews of Star Chevrolet
Beware Horrible Service Department and Leadership
byon 12/30/2022
On July 18, 2022, I took my truck in for service because the low oil engine light and charging pad did not work. Tammy called me to advise me that the truck needed an oil change, and that was the cause of the low oil pressure engine light. I agreed to have them change the oil, and shortly after leaving the dealership, the low-oil pressure engine light came on again. So, problem one still needs to be resolved, but I paid for the oil change as advised. The second problem was the charging station for the phone, the dealership identified the charging station was not working and replaced it before I left the dealership, I checked the charging station, and it was still not working; at the dealership, we tried 3 different phones to no avail, their response to me was "it may need updates" we will call you when these are available, and you can bring it back in for service. I paid $511 for this service, and my charging station still does not work, and they refuse to refund me for repairs. I have left repeated calls for Gary Guinn (General Manager), Bobby Reagan (owner), and Tim Smith (Service Manager). The leaders of this dealership are not concerned about ethical business practices or proper repairs. I am requesting a full refund for the charging station.
- Recommend this dealer? No
Concern for our customers has resulted in StarCare. We want to assure our customers, when they purchase a new or used vehicle from us, they will never have to worry about an unexpected, major power train problem that will cause them, for the remainder of 20 years or 250,000 miles, undue financial hardship.
The warranty allows you to have your car repaired at any independent or franchise facility that has a ASE Certified mechanic on staff. There are no tricks, all one has to do is follow the manufacturers' recommended maintenance requirements to make sure the warranty remains valid. I hope you understand we cannot provide this warranty if a vehicle is neglected and the problem occurs because of that neglect.