Service Department CautionWritten by jm115 on 08/28/09 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
Be very cautious of the service department! I have taken my 2002 Civic and 2006 Hybrid Civic to the service department once a piece and ended up with unsatisfactory service. My first encounter with Carl Hogan Honda's Service was for a routine oil change in our 2006 Hybrid Civic. I took it to the dealership to ensure proper maintenance and was assured by the service department that they were prepared to work on a hybrid model. When I went to pay for the service I questioned the cost, as the hybrid oil (0x20w) service runs ~$20 more than a non-hybrid service. At that point, the dealership advised me that they do not stock the recommended oil for my vehicle and had performed the oil change with 5x20w oil. They also advised me that I would not find a dealership in the South that stocks the 0x20w oil and the only reason I needed it when I lived in PA was due to the cold weather. At that point, I was left with no other option but to pay for the service and leave as they could not put the proper oil in the car since it was not stocked and they said they would not be able to get it in. This occurred in December 2008. At my recent visit, August 2009, I was advised they now stock the 0x20w hybrid oil. My second encounter was for the 7 year service of replacing the timing belt and water pump in our 2002 Civic LX. When I dropped the car off it was running normally. When I received the call that the service was completed on my vehicle, I was advised that they noticed a crack in my exhaust manifold and offered to fix it at $764. As the car was functioning normally when I dropped it off, my husband and I were anticipating a small crack in the manifold that could be repaired in the near future but not needing replacement immediately. When we picked up the vehicle, the hole in the exhaust manifold was greatly apparent. The car sounded like a motorcycle when accelerating. We returned to the dealership immediately as the car was handling much different than it was less than 24 hours earlier when we dropped it off. The service manager explained that they "found" the crack in the exhaust manifold and advised us what it would be to replace. The gentleman also admitted test driving my car and said that if I did not rapidly accelerate it was not greatly noticeable and that is why I probably had not noticed it before taking it in for service. According to him, I must be driving it differently than normal to be complaining that my car sounds noticeably different since dropping it off in their hands for service. The service manager also told us to take it to another shop for an opinion of whether the damage has been ongoing or was created by the dealership at our own expense. We have advised the service manager that we will be taking the vehicle to another shop for the repair (regardless of fault) and will no longer take our vehicles to their dealership. All I can say is that when I take my vehicle to an authorized Honda dealership, I expect my vehicle to be repaired/serviced in the recommended method in my Honda Owners Manual and expect to receive it back in the same (or better) functioning condition. In the future I will be driving to Tupelo or Meridian, at the expense of over 100 miles, to find a better service department. Beware of taking your vehicles to this service department as they may not service it in the best manner for your vehicle.