Superior Ford
Customer Reviews of Superior Ford
Whoa!
byon 06/19/2018
This is one of the most surreal experiences. While the rep was friendly, after I test drove a vehicle, I literally have been hounded by them via phone. Four calls in one day is excessive. This is beyond high-pressure. I just received a text message. NEVER did authorize an SMS by giving them my phone number. The bad reputation of car dealers survives because of tactics like these. Unreal.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great service
byon 11/21/2017
My car was at the end of its life and it was time to buy. I went to the dealership with specifics on what I wanted to spend monthly and my expectations on what I would accept. Aly Butler was exceptional. She listened, recommended and gave me my best option without any pressure at all. Needless to say I bought. Granted I just got my car but so far so good. Go to Superior and ask for Aly! James
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome experience with purchase
byon 11/11/2017
I couldn't be more happy working with Michael Larkin. He made everything so easy and convenient. Down to earth and cares about his customers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Superior in every way!
byon 09/22/2017
I've lost count, but this is one of many cars I've purchased from Superior Ford. My salesperson, Ronald Powell is incredible, always going above and beyond for his customers. The service department has akways treated me well, as has the management team. The best Ford dealership I've ever worked with. Thanks for the great service and attention to my needs!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful Salesperson!!!
byon 09/14/2017
Today we bought our new 2017 Ford Explorer and we could not be happier with our experience. We traded in our 2013 Ford Explorer so we knew what to expect as far as the car went but we did not know what to expect from the dealer's sales force. Then we met Josh Ginsberg our salesperson. As excited as we were to be buying a new car we were just as excited to meet Josh. From the moment I met Josh I felt very comfortable with his approachable presence and continued interest in helping me to find the best deal for our needs. Josh is very knowledgeable, very professional and most of all he is extremely concerned about taking care of his customers to see that they are completely satisfied. I have purchased many cars over the years and Josh is one of the best salesman I have ever worked with. If his boss gets a chance to read this, he deserves a raise!!! take care, Ron and Jan Fisher
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 09/07/2017
We were very impressed with the knowledge and customer service that we received from our sales representative, Rob. He took the time to walk us through all the features of our new car, and ensured that we left feeling confident about our purchase. I would highly recommend Rob and this dealership to everyone who is in the market for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Used truck purchase review
byon 07/26/2017
Brian Gentry sold us a used Ford F 150 a few weeks ago and he did a lot of looking for us. We appreciate his efforts to find us the right vehicle. He was up front, honest, pleasant, easy to work with and helpful throughout the whole process. We will plan to work with Brian and Superior Ford again for our next vehicle. Thank you and great work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome service
byon 07/24/2017
My experance was very pleasant. The staff was very helpful in all the questions that I had. I would defently recommend This place to friends to buy a car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
recent car purchase
byon 07/23/2017
I recently purchased a 2017 ford c-max from Ron Powell, and have found Ron to be very knowledgeable and helpful. I have purchased 3 or 4 vehicles from Ron Powell over the years and will probably do it in the future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Poor Customer Service
byon 05/24/2017
I bought a car here on March 25th 2017 and they put a temporary paper plate listed for 21 days which is standard. It all goes down hill from there. I had asked for Persian War Plates and we asked on the day of purchase if they needed the paper work for that but they said no since I have had those plates in the past. On April 12th the dealership calls and asked for the paperwork for those plates. No problem I gave it to them. The plate expired April 14th I call the dealership to ask about the plates and they said they do not have them yet, and they can not extend the temporary plate only that can be done by the DMV, so now it is my problem. I call the DMV and they inform me that the dealership did not start to even ask for plates until the 12th and they are on a 3 week back up. I now have a car I have now made my first payment and can not drive. after two week I take a day off of work and go to the DMV and they were going to try to work the system to try and help me so I can drive my car, until they find out the dealership had gotten an extension and never called me. I went to the dealership and they played pass the buck. the extension had been sitting there the whole time and no one called me. They kept blaming a new person in the office and never said I am sorry or anything. I asked to talk to management and they said no one was there. I left my name which they already had any way and told them to contact me, which has not happened . the next day I get a letter from the DMV telling me the dealership has submitted for the wrong plates. They asked for Medal of Honor plates which is another set of paper work and the wrong plates. They said they also contacted the dealership but they never called me again ! I have made several phone calls to the dealership to talk to someone and I give them my name and they say they are transferring me but it always cuts me off ,surprise ,surprise. For some reason no one at the dealership will take my calls. Today is May 23rd and still no plates.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Unethical and unprofessional
byon 03/14/2017
After negotiating a price and writing a check, I was told that if we wanted a second key, it would be an extra $250 dollars. When I asked the manager about this, He asked if we inquired during negotiations about getting a second key. Seriously, who thinks you might have to negotiate to get a second key. I left several messages for the general manager to discuss this and he never returned my calls. I finally wrote an email and received the most unprofessional response you could imagine. These people are unbelievable. Avoid if you don't want to be mislead and taken advantage of.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Overall Good Experience`
byon 11/30/2016
This is my second go-around in leasing a new car, I leased my first one at Superior Ford also. I have come to trust Superior Ford for all my automotive needs. It is hard in this day and age to know who you can turn to for good help, and so far Superior Ford has not let me down.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used Car Buyers **BEWARE**
byon 11/30/2016
I recently bought a "certified" used vehicle from Superior Ford and had an extremely bad experience. Within months of my purchase I had to replace all four tires as well as have the alignment fixed due to an undisclosed accident the car had been in. When asked why these issues weren't presented to me when I bought the car the salesman simply said, "how am I supposed to know the details of every car on our lot? GO SOMEWHERE ELSE!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
2nd purchase at Superior Ford
byon 08/10/2016
We had purchased a 2001 F150 from Superior and had not had as good an experience when we bought our 2012 Escape from another dealer. With all the great new technology in the newer cars, we wanted to see if we had any options for an upgrade. What started as a fact finding mission ended with a ride home in a new 2017 Escape! Logan was great and helped narrow down the choices. We gave him our list of wants, wishes, and must-haves and we left with 90% of them met. Really, the only thing we couldn't do was hold our payment the same, but we also didn't want to put any money into the deal. Ford offered a great interest rate and we got a new car loaded with all the newest fun. We couldn't be happier! Time to go read the manuals.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience from start to finish
byon 03/30/2016
We were both very happy with the sales staff at Superior / Brookdale Ford. They took the time to answer all our questions and made us feel very good about our purchase. We would recommend this dealership to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 02/14/2016
I purchased a used vehicle from this dealership and was treated with the same level of attention as if I was purchasing a brand new vehicle. Sales staff was very accommodating and friendly. Very pleased with my experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase of F150 4X4 Supercrew XLT pickup from Superior/Brookdale Ford
byon 12/07/2015
The whole process of going online and checking their inventory, to going into the internet department and meeting with Derek Jones and going for a test ride was seamless and very enjoyable. Coming in a few days later to finish the transaction and get all the papers explained and signed could not have been anymore comfortable. I got exactly what I wanted and the truck is fabulous!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great selection - great service!
byon 07/10/2015
I had a very particular vehicle in mind when I began shopping for cars and I was able to find the perfect car at Superior. The day I went in to test drive the car, I bought it. The salesman was very helpful. He answered any questions I had, offered more information than I knew to ask and streamlined the purchase process. All employees I worked with were very helpful, friendly and considerate. I left the dealership feeling like I had gotten a beautiful vehicle for a good price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Escape
byon 03/04/2014
We bought a Ford Escape from Superior Brookdale Ford. We are so satisfied with the vehicle and the experience we had at the dealership. Everyone at the dealership with kind and a joy to be around. Derek J. our salesman was absolutely fantastic. He really took the time to explain everything. He never once made you feel rushed or pushed into something. He was a absolute gem to work with!!! The dealership itself was inviting and friendly and there was no pressure at all. Which is something we like. Because buying a car is a big decision and at Superior Brookdale Ford they seemed to understand that and were respectful of it. Totally a pleasant experience all the way around. Thank you Superior Brookdale Ford, we defiantly will be back and will suggest you to others. !!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very happy
byon 02/12/2014
My sales representative is Ruth C. I have bought 12 vehicles from her over the past several years. She is a great sales person and I consider her my friend. Superior Ford is lucky to have her.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Outstanding!
byon 01/27/2014
This is our first Ford purchase, and we couldn't be more pleased! Our sales associate was the most patient person in the entire world. He walked us through everything, and answered all of our questions. We really appreciate him, he is great at what he does! He deserves recognition for everything he helped us with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
