New Brighton Ford
Customer Reviews of New Brighton Ford
Customer
byon 06/24/2023
Our experience at New Brighton Ford was excellent. The sales team was professional, courteous and very knowledgeable. We felt they were honest and very pleasant to work with. It was a great experience and we are grateful for their help in getting us into our new Maverick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer
byon 06/24/2023
Our experience at New Brighton Ford was excellent. The sales team was professional, courteous and very knowledgeable. We felt they were honest and very pleasant to work with. It was a great experience and we are grateful for their help in getting us into our new Maverick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
routine service
byon 07/13/2022
Great experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service department
byon 06/01/2022
Did a great job with my super duty. Kept me informed with all work being done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review of New Brighton Ford
byon 05/06/2022
Brought in my 2020 Ford Mustang Convertible for an oil change and general “look over” after storing it for the winter. Wonderful service, detailed explanation of the work to be done, fair pricing quoted up front, delightful staff. My first experience with NB Ford and will definitely be using them for future service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic service
byon 01/06/2022
The team at New Brighton Ford is amazing. Only place I purchase and service at.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience at New Brighton Ford
byon 01/20/2019
From the moment we walked into New Brighton ford, our experience was great. All personnel were very helpful and knowledgeable. They took very good care of us. They were all nice to work with and we will be back. Thanks again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Friendly Staff
byon 10/27/2018
Clean, low pressure dealership, with a knowledge, friendly staff!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
By far the best!
byon 08/23/2018
Buying a new car has always been stressful however my experience at New Brighton Ford was amazing. I will continue to drive by 7-8 other dealerships to head to New Brighton Ford! Additionally, props to everyone on the sales floor for excellent customer service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Assad
byon 07/13/2018
It was great they did good and fast job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 06/21/2018
Everything went great. Very impressed with how I was treated by the staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Satisfied
byon 06/04/2018
This was another FABULOUS car buying experience. Thank you Soooo much Jerry Carrol!!!! New Brighton Ford is Awesome!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Oil Change, Multi-point Inspection, & New Tires
byon 05/18/2018
Helpful in determining going over a new set of tires & gave an excellent time estimate for the completion of the work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Battery replaced in Quick time
byon 12/29/2017
I drove in with a battery that had just been jump-started elsewhere. Service Advisor Ted LaFleche suggested they test the battery first to see what kind of condition report would come back. The battery checked out "O.K.", but in discussing the situation with Ted, I decided to go ahead and replace the battery now (Dec. cold weather had just started, and this was the second time the battery needed to be jumped). Old battery would likely have "made it" in June or July). I drove into Quick Lane (Dec. 5, '17) and drove out with a new battery installed (and peace of 'winter' mind) in approximately one hour, 15 minutes. That was a quick enough turnaround for me!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
misslead by JEFF in service
byon 09/02/2016
I work on cars I brought in my 2007 freestar to get the computer in the car reprogramed because the transmission was replaced in it when I got the call from the cons they tolled me the throttle body was bad not working and tried to get me to fix it at 1050.00 the throttle body wont work till the computer is reprogramed the car turned its self off it was on my work order to reprogram the car not to con me out of 1050.00 please go to a different ford dealer for service don't get suckered the guy working on you car is paid a percentage of the bill that is a great incentive to ripe you off
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Deceiving used car warranty
byon 07/28/2016
I bought a used car at New Brighton Ford & a lifetime warranty was included. I was told service had to be done at the dealer or an assigned service shop to be approved by the warranty company. The warranty also isn't effective until after 3 months & 3000 miles. Shortly after purchase I called the warranty company & was told that I could bring it to any ASE shop but need to retain receipts. I had the transmission & radiator flushed at the required mileage at a shop of my choice. After 3 months & over 3000 miles passed, I called the warranty company again to make sure the warranty is valid. This time I was told that I need to ask New Brighton Ford if another service shop can do maintenance. New Brighton Ford said not unless I lived more than 60 miles from the dealer. My warranty is no longer valid because I had maintenance done at another shop. The party authorized to allow other service shops closer to my home changed from the warranty company (who I was initially told made those decisions) to New Brighton Ford (weeks later after I had service I thought was approved elsewhere).
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Rich Schmitt was amazing
byon 07/21/2016
I wasn't going to buy that day but Rich Schmitt was so awesome, he was incredibly knowledge and extremely pleasant to deal with. I have since recommended him to many friends and family member
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Perfect Purchase!
byon 07/04/2016
Thank you Rich Schmidt and New Brighton Ford. No pressure, great financing and friendly, professional staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Thank You Rich S.
byon 07/02/2016
Just purchaed our Ford F150 from Rich Schmitt at NBF and couldn't be happier! The entire sales team was great and Rich is a ""no pressure" guy and a pleasure to work with. He made our buying experience an easy one. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Rich Schmitt awesome
byon 12/28/2014
Rich was awesome. No pressure.....total comfortable purchase...thanks!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Rich S.- Awesome experience!!!!!
byon 12/27/2014
Needed a new(used) vehicle for my wife with not a lot of time to do it. Rich was everything we needed: Honest, Diligent, and very knowledgeable. Felt like we had a family member taking care of us. Looking forward to having him help with future needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rich Shmitt - Above and Beyond
byon 12/25/2014
I was looking for a New / Used Vehicle On behalf of my Grandmother , Spoke with Rich, explained the situation to him and what we were looking for. He was very Patient and Understanding of my Grandmothers Needs. Treating her as his Own Grandmother , Rich found us a Freestyle All Wheel Drive Fully Loaded at a Great Price ! She loves it and is Very Happy . My Family was also very impressed with the purchase and the Quality of Personal Care Rich Provided for Her . They have been thinking about Trading in and we Know now who They will be calling . Thanks Rich .......
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments