VERY DISAPPOINTEDWritten by well_then_6 on 03/23/13 10:11:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
BUY HAPPY??? BUYER BEWARE!! Today I am extremely skeptical of the "Buy Happy" campaign Morrie's has initiated. Despite all of the 'wonderful' things displayed on this website, we have had a TERRIBLE experience. Let me tell you our story. We 'found' my dream car on their website - a beautiful little 2004 chili red Mini-Cooper S located at the Minnetonka, MN dealership. We drove from Hayward, WI - approx. 3 hours last Sunday to take a look at it. We instantly fell in love and decided to pursue it. Being closer in proximity to the Morrie's Chippewa Valley dealership, we contacted them and made arrangements to test-drive a similar vehicle they had on their lot. We drove down there on Monday late afternoon despite bad roads and inclement weather. At that time, we decided to purchase the Mini, and their staff called the Minnetonka dealership to ensure it was still available, which it was. We signed a purchase agreement/contract & left a monetary deposit at that time and arranged for the car to be picked up from Minnetonka and delivered to Morrie's CV dealership. All week, our excitement was building - we couldn't wait to pick up our precious Mini, and waited for the salesperson to call us with the good news. Imagine our extreme disappointment when the salesperson called and told us that THE CAR HAD BEEN SOLD OUT FROM UNDER US!! Despite the fact that we had a purchase agreement, apparently the Minnetonka dealership had sent the car elsewhere to be sold to someone else. We pursued this with the staff at Morrie's Chippewa Valley, thinking there could be a solution to this problem. However, we were wrong. We felt more could have been done to salvage this sale and our trust. Again, we were wrong. Now, you're probably thinking "this is just a car - get over it." But, it's the principal of the matter. For years, this has been my dream car - every time I saw one, I would get excited and say "some day I will have one of those." We finally felt the right car at the right price fell into our laps - it was just too good to be true! Now, we are extremely angry and very distrustful of the Morrie's franchise. We feel they have violated our trust and are doing very little to earn it back. We attempted to communicate with the general manager of Morrie's Chippewa Valley, but received an e-mail that he was not available, after being told he is usually at the dealership on Saturdays (the earliest he could meet would be Wednesday - more time off of work and a 2 hour drive one way for us to accomplish this). It didn't appear to us that he was worried about losing a customer. What's bothersome to us, is that there is no clear explanation as to the sequence of events which led to this situation. At least none that has been presented to us. SO, to the owner(s) of the 2004 chili red Mini-Cooper S ... we hope you enjoy our car. To everyone else - beware.