Morrie's Golden Valley Cadillac
Customer Reviews of Morrie's Golden Valley Cadillac
bad deal!
byon 04/30/2017
Here we go! I purchased a used vehicle from Morrie's Cadillac late last summer. After Two weeks I found that it needed repairs that were obviously there when I purchased the vehicle. I was seriously considering bringing the vehicle back for a different vehicle. I had purchased a third party service warranty when I purchased the vehicle. Because of this both the sales staff and financing advised me to wait awhile, then have the repairs done through the service warranty. At the time I thought perhaps it was a good idea. I parked the vehicle for the winter as it needed tires badly, and I thought it would need an alignment. In the spring I took my vehicle to a brand name dealership the same as it's make for an alignment. They found it needed $10,000 worth of repairs! I went back to Morries Cadillac and advised them of my situation. They volunteered to pay for my suspension parts on the front ( approximately $500 ) and them also advised me I should wait and have the other repairs done through the service contract after time had passed. I contemplated this, and decided I wanted no part of this deception with the warranty people. First of all, I cannot believe that Morrie's didn't know about my vehicles needed repairs. When they sold it to me. Secondly it is unthinkable that Morrie's would wish me to deceive the folks that sold me the service contract, by letting them think my defects happened after I purchased the vehicle. So far to date, four different persons at Morrie's advised me to be deceptive, and seek preexisting repair payments through my service contract, which I refuse to do. Now here I sit with a vehicle needing repairs close to what I paid for it. I haven't heard anything from Morrie's for close to two weeks now. I'm sure they hope I will silently go away. Absolutely unbelievable! What kind of business are you running Morries?
Excellent Experience!
byon 04/18/2017
Chris Lorenz went above and beyond to find us the Cadillac of our dreams. The guys in the shop put lots of time and effort to make sure our wildest expectations were meet in record time. Great job done by all! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car delivery
byon 04/16/2017
Jabbar and the other salesperson who assisted with our car pickup (Jabbar was on vacation when we picked up our car) were excellent. He had the backup person ready to take care of us without missing a beat.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent purchase experience
byon 09/02/2016
I have purchased many new vehicles over the years and want to state that my purchase experience with Morrie's ranks at the very top of my list. My salesman Ghassan and business manager Louise were both excellent, as was the quality of your building and showroom!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful Experience
byon 02/20/2016
I recently purchased a vehicle and the service I received from Mike was exceptional. Louise had all the paperwork ready and answered all the questions we had, she was great. The vehicle was spotless after they detailed it for us. The entire process was a great experience and I will recommend Morrie's to everyone I know.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Dealerships and Dealers
byon 02/18/2016
Morrie's Cadillac in Golden Valley is a great place! As soon as we walked in we were helped out right away. The dealer showed us different vehicles and was not pushy at all. They have a great dealership and nice set up and plenty of sales and financing people. They go up and beyond to help you get the right vehicle and financing if needed. I will be buying more vehicles in the future from them for sure!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Disappointed MDX owner
byon 04/06/2015
I recently bought a new to me used car from Morries Cadillac. It was a fully loaded Acura MDX. I paid 15,500 for the vehicle. When going on a test drive I asked if the AC worked since it was too cold to test it, the sales person said yes. Everything works in the car. Its fully loaded! Like I was silly for asking. Well, a week after buying the car, it hit 83 degrees, and low and behold the AC doesnt work. I understand when you buy an as-is car there is no warranty. However when a dealership advertises the car with AC they should make sure to test it and make sure it works. This is the 2nd time this has happened to me at a Morries dealership. The last time they refused to even look at the AC system for me. I will be calling them to see if there is anything they are willing to do. If not, I will not be buying from a Morries again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Morrie's exceeded our expectations
byon 03/13/2015
Jabbar Nassirzadeh was awesome. Very engaging, knowledgeable and gave us more time than we expected. Dan Brode, fine young man. Answered all our questions to every detail. Louise Garner had all the papers put together and made a complex subject clear to me. 5 star performance to all 3 of them. Other staff very friendly as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
morries purchase
byon 03/02/2015
haggle free is the best. dealer tells me what my trade is worth and why,tells me what they want for the car I want and why. no pressure.no drama. color me happy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
xts
byon 02/14/2015
I was pleased on how Tim Germond went out of his way to help me with some paint flaws I found after receiving my car, Thanks again! Bartt
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Big thanks to the crew at Morrie's, Golden Valley, MN
byon 11/17/2014
Jim Malisow was a tremendous help when making my decision to buy a new car. He had me test drive many different models and even was able to assist me with financing questions I had. The team over at Morrie's Cadillac - Saab in Golden Valley, MN were all very well dressed, mannered, and made me feel right at home. The experience that I had with the employees there was a major factor in my decision to purchase a Cadillac from that particular dealership! Thanks Team!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Morrie's Cadillac Dealership Review
byon 11/03/2014
Overall dealership experience was highly professional. I would rate it above the 3 Mercedes Benz dealerships in Minneapolis. Even after the sale, the follow up by my Sales Consultant, Cavan Scheer, was excellent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Morrie's Cadillac delivers
byon 10/14/2014
Everything was very low pressure and we were treated fairly. So far this is my new place to buy cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Most Professional Experience
byon 10/02/2014
The people we worked with were gracious, professional, and caring. It doesn't get any better than that. It was the end-of-the-month with lots going on late in the day and they bent over backwards to make our experience pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Vanessa V and GM Pat were GREAT to work with!
byon 01/20/2014
I bought an Ford F-250 diesel truck from Vanessa and Pat. Even though it is not their typical car they sell they were very knowledgeable and helpful. Great experience! My son's (6 and 8) said it's the best hot chocolate they have ever had there too! Thanks Vanessa and Pat
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Experience
byon 03/31/2013
I recently picked up my new SRX. Brian, the sales rep, spent over an hour making sure I understood the new features, getting set up with OnStar and overall making sure I would enjoy the car. The purchase experience was equally excellent from Brian and the entire sales staff. I would definitely buy from Morries again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst consumer experience I've ever had
byon 02/29/2012
I will preface this by saying that I really enjoyed my sales person... but this was the worst buying experience of ANY product that I've ever experienced. After extensive research and an e-check in hand from a lender that specializes in poor credit loans (I'd had a bankruptcy 3 years prior, and hadn't really made any effort to re-establish credit, until I decided to purchase a car), I confidently traveled to Morrie's to purchase a vehicle. After 2 hours of excellent service from our sales person, and a deal signed, their finance person, Bill walked in and proceeded his high pressure sales tactics. He was successful in both insulting and humiliating me, and continued to do so for another two hours, and would not allow me to leave with the vehicle that I had secured payment for --he repeatedly told me that I had been scammed and my lender was not going to cover the check they provided... fast forward 16 hours, Morrie's has an additional $17,000+ in their bank account and I am 75 miles away with no vehicle. I read many, many reviews on Morrie's before deciding to travel there to purchase a vehicle. I was so certain that I had made the right decision, until this one person ruined my perspective in an instant... and then continued his insults for hours. Maybe Morrie's can redeem themselves (although I doubt that with employees like Bill), but this consumer has been permanently scarred.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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