Walser gives mechanics a bad name. Shame on them.Written by tututalak on 05/05/08 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
This was the poorest experience with auto service I have ever been through. First off, Walser charges $120.00 just to pull your car into the bay and begin diagnosis of a problem. I was told that I needed a new battery and was that it would cost $300. Three hundred dollars for a standard battery for a Jeep Cherokee? Do they think I am stupid? They also told me I would need a new fuel pump installed at $900. This is also an insanely expensive quote. I declined service. (I was quoted at a neighboring Jeep dealership $600 for both battery and Mopar fuel pump.) So I ended up paying $120 for the diagnosis. I felt ripped-off. But here's the kicker: when I went to pick my Jeep, the service advisor, Bruce W., told me that I owed $12 over the standard diagnosis fee for "taxes and silly stuff". He led me to the cashier who asked me for my $132 and asked me to sign a paper saying that all the charges had been explained to me. The page clearly listed taxes as $0. It lised the $12 under "Misc. charges". When I asked her about it she said it was for "shop supplies like windshield washer fluid". They didn't do anything to my car - certainly they did not add $12 worth of washer fluid. I told her that and she replied "it's just something we always put there". I told her that Bruce had said it was for "taxes and silly stuff" so she took it to him and he took the charges off because he could not explain them. Walser is one of those dealership service centers that does a great disservice to other mechanics by making customers feel ripped off. Shame on them. I highly urge you to find another service center in the area.