Service Carlson Toyota Car Dealership Coon Rapids Minnesota | Edmunds
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Carlson Toyota Service Reviews

  • 12880 Riverdale Dr NW
  • Coon Rapids, MN 55448 (map)
  • (888) 355-1597
  • Chat with Dealer

Service Reviews

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Service Rating poor service By raqueljulik on 04/12/18 03:36:27 PM PDT
Recommend this dealer? No

We tried see if Toyota would be willing to pay for small damages incurred when the lane detection system didn't work, and I skimmed a curb. Toyota refused after a lot of waiting and back and fourth phonecalls. I was not contacted directly via my cell phone for communications. They called my fathe...
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Service Rating Customer Service By Tara on 07/24/17 09:30:46 AM PDT
Recommend this dealer? No

As a long standing 5 year customer of Carlson Toyota where they have gotten all my business for both vehicles. The last 2 service appointments have been below my expectations and have prompted me to switch dealerships to service my Sienna. First off the wait times on site for a standard oil change...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Terrible experience By unclematchu on 10/29/16 09:10:02 AM PDT
Recommend this dealer? No

Made an online appointment for 8 AM to have all new tires installed and aligned. Came in and they didn't have my appointment on record or the tires I ordered online. They're giving me slightly better tires for the same price but I've been here since 8 and it's now 11!!
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Dealer Response

We're so sorry to hear about your recent bad experience with us and can assure you that's not how things regularly go here at Carlson Toyota. We always strive for greatness and we'd love to do what we can on our end to get back on the same page here. Please re... Read more

All Comments (1)
Service Rating Excellent service center By mwatson2 on 03/07/15 01:54:52 PM PST
Recommend this dealer? Yes

Very friendly, courteous, and explained what needed to be done very thoroughly. Had the vehicle repaired quickly!
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Service Rating Very Unprofessional By RAV_Owner on 09/13/14 09:19:28 AM PDT
Recommend this dealer? No

I got a phone quote of $79 to replace a wiring harness for a headlight on my Camry. I brought in the Camry & said I thought the headlight harness was bad, they said they would check it out. They called me and said it would be $160 to solder in a new connector. I'm thinking the damage was more ser...
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