Carlson Toyota

We tried see if Toyota would be willing to pay for small damages incurred when the lane detection system didn't work, and I skimmed a curb. Toyota refused after a lot of waiting and back and fourth phonecalls. I was not contacted directly via my cell phone for communications. They called my father, and my work even after I called and told them to call my cell phone directly. Upon the final word of denial of service coverage, the "service manager" called me, finally at least on my cell phone, and demanded for me to bring the rental car back and take my car, still not repaired. He had no concern that there was a HOLE in the tire, and wanted me to drive it away like that. He tried to turn it around on me that "no one had signed for him to do the repairs" yet he did not even ask if I wanted them to repair it. He did not even have the inclination to provide me with a quote of what they would charge me to repair the damages, until after I asked. Then, I called the general manager to complain about this blatant disregard for safety. He was almost just as useless. I asked if there would be any documentation of my complaint, and he replied "Well, you're talking to me and I'll talk to him about it." That means absolutely nothing to an upset customer. How would I know that my complaint was followed through with? I am extremely disappointed with the "service" or lack thereof that I received from the "Managers" at the Coon Rapids site. I will never buy a vehicle from them again or recommend them to anyone.