Service Reviews - 27622

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Dealer Service Reviews

Service Rating:

Price manipulation

Written by marmstrong1877 on 01/19/08 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No

I have used this dealership more than I would like to because they are close to me however I cannot go back since the last time I was there they wanted me to pay 1600 for front brakes and tires. I got my front brakes done for 200 at another Nissan dealer, Walser wanted 500. I bought my car from Walser and I knew I didn't want to use them for service because both service and sales lied to me quite a bit. I had it in writing that they needed to fix a problem with the power windows in the back and they said that it was after market tint and got out of it. It wasn't aftermarket and everyone knew it. I also had it in writing that they neede to fix a squeal in the brakes but they wouldn't do that either. My baby was only 6 months old at the time and I couldn't afford to fight them and I didn't have the time or energy. The last time I was there was to fix an oxygen sensor and the service advisor opened a door on my now 3 year old and cut open his foot. One of the techs ran and got some first aid stuff, no one else would help us. The advisor got my son some M&Ms to keep him quiet and I thought it was a nice gesture but I called him on my way home to make sure he was ok and he acted offended like it wasn't a big deal. He had deals to make I guess and couldn't have cared less and didn't appreciate that I wasted his time calling. I have alot more stories about walser because we own 2 Nissan's but I don't think I could write them all out.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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