Sales Reviews - 404240549

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Sales Rating:

Best experience ever!

Written by jrockx78 on 08/01/12 08:00:35 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I write this as a new owner of a 2012 fully loaded Nissan Rogue that I purchased from Feldmann Nissan. Because I've never bought a BRAND NEW vehicle before, I did a ton of research of what to buy, how to buy and where to buy. It appeared that I had settled on a dealership in Burnsville until I received a call from Wendy of Feldmann's Internet sales team wanting to talk to me about my interest. I avoided her calls for a few days but I finally answered the phone and I'm glad that I did. She was awesome to talk to and it was because of how we clicked in our first conversation was the reason I gave Feldmann a shot. Wendy connected me with Rebecca Yelle, as she thought Rebecca would be the best fit for me. I came to the dealership a bit reserved. Rebecca was great. We test drove the car, I thanked her for her time and decided on the drive home that because of that first experience that I would buy from Feldmann. I called her 2 days later and set an appointment to purchase. Because I had a trade in, I expected the appointment to take several hours. From boots in the door to boots out the door, the entire process took 45 minutes. That included the trade in evaluation, the offer/counter-offer, and final purchase agreement that I was happy with. Here's what's important to say to perspective car buyers about Feldmann: 1. Compared to other dealerships I've worked with in the past, Rebecca Yelle didn't spend the entire time in the car during the test drive trying to convince me that this was the car for me. She just talked to me about my life, interests, etc. Financing, credit applications, or even payment plans were NEVER mentioned. She only answered specific questions about the car when I asked. 2. When I returned to the dealership with the intention of making a purchase, my sales person maintained that friendliness with me. Her sales manager, Gary, was equally as friendly and gentle. The offer/counter-offer interaction was reasonable and respectful. I'll admit that I was a bit aggressive in what I wanted for my bottom line and was very surprised when it was accepted with enthusiasm by the sales team without any talking around in circles, shady sales tactics of making me sit in the middle of the showroom floor, etc. I felt like the prospect of my relationship with them was valuable and they were willing to make me as comfortable as possible. 3. I came to pick up the car last night and was greeted with smiles, congratulations, and hand shakes by various members of the Feldmann team. My new car had been detailed and was waiting at the front door for me. Rebecca spent a lot of time teaching me about my car, how to work the various technologies, how to pair my iPhone to the bluetooth, and who to call for servicing. At the end, she handed me the keys, gave me a hug and sent me on my way. This was the single most positive car buying experience I've ever had. I wish I had known of Feldmann in my earlier years.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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