Troy Honda
Customer Reviews of Troy Honda
CRV 2023
byon 03/12/2023
Tom R did a great job finding the exact vehicle I was looking for. He made the leasing experience painless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Service
byon 02/17/2024
I went in for oil change and check on brakes which were making squealing sound when backing up. Everything was checked out and I was finished in one hour which was excellent timing. My favorite service guy Rich waited on me and provided me with discount. Thank you for wonderful customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome experience
byon 02/10/2024
I came in for a quick battery change late in the day and within appointment and they were get me in and out so quickly and advise me on best options. I have always had a wonderful experience with service they never add things that are not required at that time of service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service at Troy Honda
byon 02/05/2024
The service team at Troy Honda, especially Rich, have kept my 2009 Honda Civic running without a hitch. Best car I ever owned and I trust the team at Troy Honda completely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Survey
byon 12/23/2023
Service was completed as promised
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Above and Beyond
byon 12/22/2023
They went above and beyond to fix my electrical problem
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great job
byon 05/17/2023
Got me in and out quick with great service. They also fixed my recall issue in the same visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Keep it going
byon 05/11/2023
Rich Smiley in the Troy Honda service department has been taking care of my Accords for years. He is the Best
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
CRV 2023
byon 03/12/2023
Tom R did a great job finding the exact vehicle I was looking for. He made the leasing experience painless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Service
byon 02/25/2023
Had an awesome experience with Troy Honda! My tire pressure light was on and I had no idea why. I shared the issue and it was resolved. Received other recommendations, and took your excellent advice. Thanx a million- you keep me riding safely!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Flat tire
byon 10/24/2022
I came with a flat tire. This was addressed expediently and Ken from the service team helped me research new tires, decide which would be best, price it out and order. He was happy to answer a lot of my questions over the phone and then in person.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 10/12/2022
Done on time. Done right and included a courtesy car wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Super service
byon 09/24/2022
I got those lights saying my tires were low. Usually it is nothing but I was going on a trip so I stopped in. They found a screw in one tire and fixed it while I waited.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Troy Honda
byon 09/14/2022
Very pleased with all dealings with Troy Honda including service center. First leased, then bought car from Troy Honda. Had all service done here. Ask for John Yost if you are buying or leasing a car from Troy Honda. He has been so helpful to me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Slow Oil Change
byon 07/22/2022
Everyone was friendly and courteous and I understand the struggles because of worker shortage, however an oil change shouldn't take almost 1 1/2 hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Transmission
byon 07/07/2022
My transmission was shifting rough on a 2017 Ridgeline
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
It was a good experience
byon 07/07/2022
It was straight forward and they got the service I requested done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Troy Honda
byon 05/26/2022
Tom Robinson was our sales rep. He was professional, knowledgeable and all around awesome!!! He met our needs in every way!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Troy Honda - Exceptional Service
byon 04/08/2022
This is my 3rd vehicle from Troy Honda (love my salesperson Joe C) and my first service for my current SUV and service was outstanding. Making an appointment was easy, checking in was fast, thorough explanation of what was needed, wait time was as promised, follow up on work completed clear and concise. and SUV returned to me clean and in good shape
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 03/30/2022
The personnel were friendly, helpful and courteous. They explained everything to me. My wait was even shorter than they estimated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Both customer service and service on vehicle were as promised and expected
byon 03/03/2022
Process was handled smoothly. The wait time was a little more than I expected since I had an appointment, but it wasn't bad.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My salesperson
byon 02/09/2022
John was very nice and kept me up to date on my vehicle. Very understanding and patient
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
