Service Suburban INFINITI of Troy Car Dealership Troy Michigan | Edmunds
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Suburban INFINITI of Troy Service Reviews

  • 1816 Maplelawn Dr
  • Troy, MI 48084 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Oil Change / Regular Scheduled Maintenance By Jeepwriter on 09/14/17 10:03:27 AM PDT
Recommend this dealer? Yes

Nice first experience for a used Infiniti vehicle. Jeffery gave me a coupon for a free custom house blend coffee in their nicely stocked snack shop - the car was done by the time I finished the coffee.
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Service Rating Incomplete service - twice By Maryjonna1 on 12/28/16 03:02:42 PM PST
Recommend this dealer? No

Went in for my routine oil change, filter and tire rotation, also had the check engine light on. I left my car there and received a call that I would need to get my oxygen scensor light replaced, however I would need to wait because the part needed to be ordered, which was fine. Then I picked up my ...
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Dealer Response

Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience with us did not meet those standards. If you would like to speak further we may be able to rectify the situati... Read more

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Service Rating Very professional By Q50Owner on 12/08/16 06:04:21 AM PST
Recommend this dealer? Yes

I have had warranty and maintenance work performed on my Q50 here, and each time they have been very professional and courteous. They have always checked to see if there are any outstanding service bulletins relating to my car, and have been proactive about performing that work. When I schedule a ...
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Dealer Response

We are so happy to hear that you have continued to have positive experiences with our service department! Customer service is our top priority and it's great that they make sure everything is ready for you! We can't wait to work with you again!

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Service Rating Perfect again! By lmfhwq50 on 12/03/16 12:59:07 PM PST
Recommend this dealer? Yes

Quick, clean and easy. Very comfortable waiting area. Always a pleasure.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Oil Change and Tire Rotation By JMJackson on 08/13/16 11:40:25 AM PDT
Recommend this dealer? Yes

Great Experience very helpful
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Dealer Response

Thank you for your feedback! It's great you had a positive experience with us!

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