Lincoln of Troy
Customer Reviews of Lincoln of Troy
Awesome buying experience at Lincoln of Troy .
byon 07/17/2020
I recently purchased a new 2020 Lincoln Aviator I have to say.... it was the best car purchase experience I have ever had . First class service in every way . Nicholas Nearhood took care of me . He was knowledgeable, patient , prompt and very professional to work with. He delivered the car to my house and made it extremely easy and convenient for me. I would recommend to al my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
After Market Trim on Navigator - CERTIFIED
byon 07/16/2020
Bought a 2016 Navigator that Lincoln of Troy certified. Well their 200 point inspection failed to notice an after market side trim panel that wasn't the same color...not kidding. I contacted them about fixing it and their Used Car Sales Manager "Mark" stated that I'd had the SUV too long and they wouldn't do anything. I paid their asking price and then they won't fix what they missed when certifying the SUV. JOKE
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Outstanding Dealership!
byon 05/15/2020
Lincoln of Troy is a class act. I recently took delivery of a 2020 MKZ Reserve...my second one in the last 3 years. Mark, my sales associate, made the entire transaction seamless. He is friendly, professional, considerate and never displayed the "high pressure" attitude you find at other luxury car dealerships. I highly recommend Lincoln of Troy...a 5 star rating is truly not enough!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Experience
byon 01/02/2020
First of all, the opportunity to be able to purchase a high quality vehicle is a blessing and the staff at this dealership certainly appreciates their customers. Everyone we met was friendly and professional. Our sales associate, Nicholas, was extremely knowledgeable and didn't miss a detail. Very impressed and delighted with our experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
sales
byon 09/22/2019
We walked in to check the new Aviator, let after 10 minutes with no info apparently were profiled based on what car we drove in to the dealership by Mark Nikprelaj.. we were told that these cars were 1000 /month lease right after 5 minutes at the show room... front desk was polite showroom was amazing
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Love the Customer Service at Lincoln of Troy
byon 02/18/2019
Long time customer, leasing my 4th vehicle from Lincoln of Troy. Cannot ask for better customer service from beginning to end. My salesman Jerry gives it to you straight, no games, no fast talking, just the facts. Also love their service department. They always go out of there way to get you in and out as quickly as possible. From top to bottom, the best car dealership I've ever dealt with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Sales Experience
byon 04/07/2018
My experiences with Lincoln of Troy have been fantastic. The sales team and service department have always been customer oriented. I highly recommend Lincoln of Troy for your next vehicle or service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service!
byon 01/29/2016
Walked into the dealership, and was welcomed so kindly by everyone. Our salesperson, Elie Malouf was excellent- very kind and we were able to look at the two different models, MkX and MkC. Ended up getting the MkC and making a deal that day. He made the experience wonderful! Will be back to work with him for the next car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great dealership experience!
byon 12/05/2014
The best dealership experience I have ever had! It started the moment I entered the showroom. Mark Nikprelaj is a conscientious and reliable salesperson who sets the bar high for his peers! Love my new MKC!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quality begins with the salesperson!!!
byon 10/23/2014
Great experience from the first handshake to the delivery. Mark Nikprelaj really sets the bar for all the other sales people we've met with respect to class, courtesy, knowledge and professionalism. Mark also left us with a great impression of the rest of the dealership. Way to go Mark! And thanks to all the folks at Lincoln of Troy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Getting a car should always be like this!
byon 07/16/2014
I just leased a 2014 MKS. Andy E was helpful, pleasant and straight forward. I don't feel like my time was wasted with pitches - just good information that made it easy to decide if the vehicle and price were right for me. I still can't believe how easy he made the whole process, and I know I can contact him if any issues arise. Typically, I dread the whole car sales/dealership thing, but here I think we've started on a good note.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
sales guy BILL M. "The Master of the deal"
byon 06/11/2014
This was an awesome experience Bill was awesome! I felt confident in him an his knowledge of the Car sales business. I bought a 2012 Lincoln MKZ an I am extremely happy with my purchase. If you need a deal to be made with total dedication see Bill M. he will take care of everything. You can rest assured in his excellent personal service to get you the greatest deal! Thank you Lincoln of Troy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
An experience that has been excellent from day one
byon 06/08/2014
I have been a faithful customer of Lincolns of Troy from the first day that Andy E became a member of their team. Each and every experience has been great one better than the time before it. When you have a sales person who listens and can interpret what's important to you and deliver everytime, it keeps you coming back . Thank you Andy and Lincoln of Troy for making my experience a great one,
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
sales review
byon 06/07/2014
I recently leased a 2014 Lincoln MKZ Hybrid from Andy E at Lincoln of Troy. This was the 2nd MKZ that I leased from Andy and he treated me very well, just as he's done in the past. I would highly recommend Andy to any of my friends and family, he a very knowledgeable and efficient salesman, I will lease my next car from him as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Experience!!
byon 06/05/2014
So far, so good. I went in to buy my first Lincoln and had the MKZ in my possession by 2:00 pm. Andy was great Salesman and the finance department was quick to get everything handled. Overall, great buying experience with no hassle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Best Sales Person EVER!!!
byon 06/05/2014
I have been with Lincoln for 5.5 years and just leasted the new MKZ and I love it!!! Andy is by far the best sales person there. I will only deal with him. He very helpful and and will beat anyones price!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
You're Gold until you Buy, then you're trash to them
byon 09/24/2013
Well, the dust has settled, and the honey moon is over. I had a decent experience buying the vehicle, but the aftermath has been a headache. 3 weeks to the day, I started to receive junk mail about extra coverage on my new purchase. It's been 8 days now, and already 15 offers in the mail have come. I emailed my salesman about it, and got the following response: "I have had a chance to speak with our General Sales Manager and she tells me that we don't have any information regarding "opting out" of any advertising. She also mentioned that on the back of the purchase order under "additional terms and conditions", line 17 (privacy notice) explains why." You see, I asked my salesman, as well as, the financier if they sell my info, because if they do, I want to opt out now. They both told me no. The financier did tell me that if I did receive any unwanted mail to call Lincoln Financial and they would remove me. Well, I did, and Lincoln Financial told me that nowhere in my contract that they had on file did it say anything about sharing my info, or opting out, and that the Purchase Order they spoke of is not a legal document, but used for in house purposes. So essentially what that means is: Yes, they sold my info, and no they won't give me the option to be removed. I believe this shows a lack of respect for the customer's privacy and it's simply a bad business practice. I will certainly not recommend this dealership if you want any of your personal information to remain personal, or if you would like to be treated like a decent customer AFTER your purchase is final. I have officially put in two emails and a call to my salesman asking for resolution and for his General Manager to contact me, and it's been 1 week with no response. I've been officially ignored. Two thumbs down with a frown. Whatever happened to customer service?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Last minute deal breaker
byon 12/31/2011
This dealership wasted my time. They agreed to a price on my trade in and on a new car lease. We had all of the paperwork signed and they took my down payment via credit card. Before handing me the keys, they tried to change the terms of the deal. It was not a matter of a mistake or anything like that. They just tried to change the deal post facto and squeeze an extra few hundred out of me. When you are leasing a $54,000 car, this should not be an issue. I refused to be worked in this manner. The salesman was fine, but the sales manager just hid in his office and would not even come out to discuss his position in person. This is exactly why people hate walking into a car dealership. I would avoid this place like the plague.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
New Lincoln
byon 04/07/2008
Just went and bought a new Lincoln MKZ with my wife. It was a great experience. Rich Atee, the salesman, could not have been nicer. He was especially helpful in explaining the car to my wife and after the sale when I came back to understand how to use SYNC. The dealership was great about getting me a car that we wanted after the one we were going to buy got hit in the parking lot. It's just a friendly place to do business and I highly recommend it and Rich.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good place
byon 08/13/2007
Originally leased a Mountaineer and then bought it when the lease expired. Dealership folks were friendly and knowledgeable. Everything went smoothly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Not so pleased
byon 08/11/2007
Difficult experience with this dealership. Sales team was friendly but inexperienced. Took multiple days and calls to complete an A plan which should have been much simpler to complete. Lack of call back and follow through is very frustrating for a first time Lincoln buyer. I normally buy BMW's and can tell you that this dealership has a long way to go to compete with the buying experience I have gotten from multiple BMW dealerships.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
