Crest Lincoln Car Dealership Sterling Heights Michigan | Edmunds
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Crest Lincoln Sales Reviews

  • 36200 Van Dyke Ave
  • Sterling Heights, MI 48312 (map)
  • Chat with Dealer
Sales Rating:

No recommendation for Crest Licoln Mercury!

Written by jenkins28 on 07/01/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

My husband and I went to Crest Lincoln Mercury to lease a 2008 Lincoln MKZ on Saturday, June 28. After test driving the desired vehicle, our sales consultant, Joy Perry, worked up a deal that was accepted by us and the sales manager. An out-the-door- price was quoted and an appointment to take delivery on the vehicle was made for the following Monday, June 30, at 4:30pm. We received a call from our sales consultant at approximately 12:00 on Monday, June 30, with the news that she had accidentally calculated the lease mileage for 10,500 miles, not the 12,000 miles that we agreed upon during our previous meeting. She was, however, able to grant us the 12,000 miles at a slight increase of our agreed upon price. We accepted the increase and arrived promptly at 4:30 to take delivery of our new vehicle. As we proceeded to sign the paperwork, we were told that our monthly payment had risen $30 due to a sales tax that was never quoted in our out-the -door price. An out-the-door price meaning that all taxes and fees are included in the agreed upon price. Crest Lincoln Mercury, the Sales Manager, nor Joy Perry, the sales consultant made any attempt to offer a solution to the discrepancy in the pricing of the monthly lease payment. The deal became null and void when we expressed our dissatisfaction with sudden increase in price from the actual price we were quoted and agreed upon. Due to the lack of customer service from all parties involved with Crest Lincoln Mercury, we are not recommending them for any Lincoln and Mercury purchases in the future.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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I leased a 2007 Lincoln MKZ from Crest and had no problems what so ever. My sales consultant also was Joy Perry and we were very satisfied with our lease. The dealership also threw in a free rear spoiler. I've had my car serviced there and am very pleased with their service department. In fact I started taking my other vehicle there for service.

  • By altoze1
  • on 12/05/2010
  • 08:34:47 PM PST

My husband and I also stopped by Crest Lincoln Mercury dealer to lease a 2011 Lincoln MKZ. We talked to JOY PERRY, new car sales. We WOULD NOT recommend her. She was rude, had a terrrible attitude, and had limited knowledge about their inventory. She made a few inapporiate comments as well. We walked out of their dealership and ended up leasing from another one.

  • By sophl
  • on 12/05/2010
  • 08:35:18 PM PST
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