Service Buff Whelan Chevrolet Car Dealership Sterling Heights Michigan | Edmunds
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Buff Whelan Chevrolet Service Reviews

Service Rating:

Monte Carlo Repairs

Written by away1 on 07/31/09 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No

Simply put I took my 2003 Monte Carlo to Buff Whelan for repairs. The A/C didn't seem to be blowing cold air.They stated they replaced the A/C condenser. I asked for the old part and was told that "it's full of coolant" then service manager stated "it's full of freon and will leak out" the service manager then stated that it was to big to fit in my car, oh yea it "dirty". I guess they think people are dumb, I know I'm dumb I keep on going back because I bought it there. Fine print on recipt stated that they charge for shop supplies 15% of the total labor with a maximum of $30 for nut, bolts, washers, tape, pins, ect. Looking at recipt I noticed that I was charged $35 for shop supplies and $1.46 for a bolt. I may be slow, but I don't think the service department at Buff Whelan is very honest with us any more. I think that what most people want is at least the appearance of being honest. You would think $104.00 per hour labor would cover the shop supplies, I know the mechanic sure doesn't make all of that.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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