Southfield Chrysler Dodge Jeep Ram Car Dealership Southfield Michigan | Edmunds
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Southfield Chrysler Dodge Jeep Ram Sales Reviews

  • 28100 Telegraph Rd
  • Southfield, MI 48034 (map)
  • (248) 354-2950
  • Chat with Dealer
Sales Rating:

Don't let the smooth talk fool you!!!!!

Written by justalady on 09/20/07 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased a 2002 Pontiac Aztec 03-09-2006 from day one I have had nothing but problems w/ this SUV . I have had to have it serviced 10 times plus. ABS brakes come on at will,was told this is to be expected with this model,serviced so manny times now warranty is expired,on 9-17-2007 engine went out this is a problem GMC is fully aware of,with plastic gasket [ head] coolant flows into the oil and engine locks up,gas gauge broken, moisture in headlight cover, air cond only works on high, radio light display 1/2 lit, etc. Broke down 800 miles away from home. I called the used car manager to explain my problems, he asked me to fax him an estimate,I called back the next day to see if he had recieved my fax he replied yes, "but were not going to do any thing for you" I then called to speak to my salesman ,was informed that the 2 salesmen along w/ the used car manager were all fired,for all the bad deals they made including mine,he explained they sold used cars that had more than 40,000 miles on them,mine had 71,000miles they told me to pay 12 truck payments on time and then bring it back and they would trade it in and I could get any thing I wanted, I did so. I went back 06-2007 after making all paymts on time along w/ all of my bills,and the offered me $400 for my truck that cost me $10,000 Now I have a truck w/ a locked Engine and a truck payment of $296.46 with a balance of $7000. Also the crew that was fired took customers down payments, gave customers warrantys that were no good,mileage exceeded the allowed mileage ,you nane it the promesed it . I thought Southfield Crysler Jeep would do right by me ,as a protentual new car buyer.


Dealership Experience

Did the dealer honor all commitments made? Not available

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