Royal Oak Ford
Customer Reviews of Royal Oak Ford
Simple and Painless
byon 03/01/2024
Tommy White and Royal Oak Ford make the process of ordering and eventually receiving our Maverick. Tommy came to the house to pick me which was a blessing. Everything was ready to go when I got there - in and out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Simple and Painless
byon 03/01/2024
Tommy White and Royal Oak Ford make the process of ordering and eventually receiving our Maverick. Tommy came to the house to pick me which was a blessing. Everything was ready to go when I got there - in and out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 F150
byon 02/01/2024
It was a pleasure to do business again with Royal Oak Ford. Heather was awesome, and this was the smoothest automotive purchase that I have ever made.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 Edge
byon 12/29/2023
Sales person was very helpful in finding the right vehicle. The process from start to finish was thorough, professional & quick. I was able to drive vehicle home same afternoon.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great new Escape
byon 12/24/2023
Jack Monte helped us select a new plug-in hybrid Escape. We love the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Enjoyable experience buying 1st electric car
byon 12/17/2023
Heather at Royal Oak Ford did a wonderful job getting me into a 2023 Mustang Mach e GT!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My experience at Royal Oak Ford
byon 12/15/2023
I would definitely recommend Heather at Royal Oak Ford. She answered all my questions and made the buying process almost painless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Spent 5+ hours with bad customer service
byon 12/08/2023
We were turning in a lease to buy a new car. We contacted RO Ford before going in and provided a bunch of info. Go into the dealership and have to start from square one. My husband arrived at 10:30am and we didn’t leave until 3:45pm. I was working and couldn’t be there all day, I said I could swing by and sign the papers at the end. I get there and have to wait 50 minutes for the process. It’s 2023 - I’ve gotten jobs fully online, bought a house by signing online and yet I couldn’t sign these papers online. They wouldn’t even scan them, have me sign and scan them back. The sales guy left my husband sitting with no direction or how long things would take repeatedly all day. When we voiced these frustrations nothing changed or went quicker. My husband spent 75% of a work day waiting around. What an antiquated process and obviously they don’t value customers time - even though we’re spending thousands upon thousands of dollars with their company.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Wasted my time!
byon 11/01/2022
I’ve never had to work harder to purchase a car than I did at Royal Oak Ford. I did the research, I knew exactly which make/model, I walked in prepared to pay cash or finance whichever was more lucrative for them, and I still couldn’t get a deal done. 4 hours wasted and because my Wife couldn’t come to sign the paperwork that day, I was told that the vehicle could be sold to someone else. We have 3 kids, we both work, I had to take a day just to go up and sit for 4 hours of process. Apparently, you can usually e-sign all documents but the odometer form… but not at Royal Oak Ford. In the year 2022, be prepared to have all parties present to be able to purchase with a wet signature. Somehow, I can get a mortgage entirely online but must ink at this dealership. The franchise dealership model is utterly broken, and I look forward to a time when their lobby (NADA) stops protecting franchise dealers, most of which are bankrupt of basic customer service skills and modern processes. I should also add that I was looking to buy an $85k vehicle and could barely get a “how do you do”. I understand the market is hot, but where is the service? How am I to perceive the Ford Motor Co. brand from this interaction? Take a number, get in line, and maybe we will sell you a car? The best I could get from the Sales Manager was “we don’t hold cars”. Well, I’m sure that level of service works alright in this market, but I wonder what things will look like if/when supply returns to normal. Maybe I’m a bit old fashioned but I expected some small bit of courtesy, especially when making such a large purchase. Unfortunately, this doesn’t happen at Royal Oak Ford and maybe just not from Ford Motor Company in general anymore…
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Thanks George
byon 09/17/2018
We were very satisfied with our service. George was very good at keeping us informed of the progress of the service needed thru his text messages. And he set up a free rental for us. Thanks George
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Unhappy Mustang Owner
byon 09/04/2018
As usual when I took my Mustang into Royal Oak Ford for warranty service I walked away as an unhappy service customer. I took my Mustang in for three issues, a bulge in the sidewall of the left rear tire, the puddle light on the right mirror had a broken lens and the tire pressure monitor did not work on the right rear tire. The only issue that was repaired with out an argument was the tire and that was because I purchased the extra tire warranty. The other two issues resulted with a couple of arguments. I gave a one star rating because I got the Mustang back and the issues eventually got repaired. I would not recommend Royal Oak Ford Service to anyone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Ecosport
byon 09/03/2018
Always a wonderful experience purchasing a car at Royal Oak Ford. Mike Long is our salesman and we love working with him. He always has our best interest at heart. We would never go anywhere else but Royal Oak Ford.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scout Executive
byon 08/19/2018
I had a great experience purchasing my new F150
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Corporate Quality Manager
byon 07/24/2018
Had my oil change as well as the normal required checks requested per the owner manaul
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
The best Ford dealer on this planet (or Milky Way for that matter)
byon 07/11/2018
Absolutely fabulous. The folks at Royal Oak Ford never fail to impress. All aspects of the operation are first rate. My wife and I have purchased from Royal Oak Ford for almost two decades and have never been disappointed. The service department is top notch. You know how you sometimes might think to go with another local mechanic to save a few bucks? Don't do it. I love my Ford vehicles and want them to run forever. The service department here does it right. I get a warm fuzzy feeling knowing that, whatever the issue, they'll put the car back to showroom new. Wow!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 05/05/2018
Great service in a timely manner. Personable to deal with and very informative.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Parking Issue
byon 03/25/2018
The receptionist was nice and helpful. The car was finished in the time period promised and the staff was helpful with me paying over the phone. But my 2017 Mustang was parked with the plastic under the front bumper scraped over the parking stop. Also my front right tire was pressed to the corner of the parking stop. The tire was compressed all the way to the rim. I was very surprised that my tire wasn't flat from tire/rim damage. Most likely many bands inside my tire were broken due to this. I have pictures if further explanation is needed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Larry
byon 11/11/2017
was a great experience would tell anybody to go to royal oak ford for a new car talk to Steve Eby he's the man.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
3 Comments
Great experience buying a car
byon 11/10/2017
I had a very positive experience. The sales person worked well with the finance person and each explained everything about my car and loan very thoroughly. I would definitely recommend them to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Focus ST
byon 11/06/2017
I had a very pleasant experience working with the people at Royal Oak ford, Wielie was very friendly and i would for sure suggest my friends to contact him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The best car dealership ever
byon 10/28/2017
The process was long for me because of the bank but my dealer Willie made sure that I was taken care of and comfortable and I didn't have to worry about anything. He madr sure all my wants and needs were met.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
3 grand attempted fraud? Mike McKenzie suing me?
byon 11/03/2016
The used salesman Mike M. just attempted to charge my husband $3000.00 extra, by adding 12 months of payments onto a deal. Now the police are coming, I called the wrong manager Mike M. to complain, manager Mike M. has called me 6 times threatening to sue me, if I put his name in the review. Once we realized they added the additional 12 months onto the price, he had to get his trade in back. The correct manager Mike P. has offered to make the original deal, minus the 3 grand. Manager Mike P. called back again, after I asked him not to, to offer the deal, take names off the review, or be sued. I picked being sued. Mike M. said he will ruin me..
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments