Customer Reviews of Feldman Hyundai of New Hudson
Terrible experience
byon 03/06/2022
If I could give zero stars that would be my rating. Today March 5, 2022 I just had the worst experience at Feldman Hyundai dealership. My visit was prompted by my wife having an interest in the Genesis G80. For this reason, I drove my wife’s current vehicle to the dealership with the intention of being prepared to negotiate if necessary. I was not familiar with the vehicle since we have been loyal GM owners. So, after much investigation I decided to see the vehicle in person. I arrived and was promptly greeted by a sales associate but he had customers and redirected me to another sales associate. This individual was very personable. Immediately took me out to the vehicle and shared insightful information. I was impressed with what I saw and heard. This is where this dealership fell flat on their face. Being impressed with the vehicle I asked the sales person if the used car manager was there since I wanted to see what my trade value would be. The sales person did the job of gathering pictures and the necessary information on the car. I was invited to have a seat while they spoke to the Used Car manager. Five minutes later the sales person came back and said. “The manager said you should go to KBB and get that number.” I said, “What do you mean”? They said, “I don’t know why he is saying this but he is not going to look at it.” I was floored. So, I went to this used car manager myself and said “you don’t want to sell me a car?” He stated, “used car values change every day so you need to check there.” I said but wait, “I’m here now.” He then stated, “well my salesperson said you weren’t ready to buy a car today.” I said “don’t blame it on the sales person this is your mistake. I never told the sales person that I was not buying a car today. I was actually impressed and I am able to pay cash for that vehicle.” “that car could have been gone Monday morning.” “You made an assumption without getting all the information.” I guess because I am an African American wearing sweat pants and a hoodie, he didn’t want to waste his time. If he had not made assumptions, he would have realized I brought the trade vehicle which would indicate my seriousness. Also, what I shared with the sales person is that I am a Vice President of a 5-billion-dollar widely known company and have the buying power to pay cash for that car. I was debating about keeping my trade because it is in such great shape (2016 Cadillac with 58k miles that I owe zero dollars on!). I told the sales person this individual just cost you the easiest sale in your career. I was going to send my wife over there on Monday to test drive and write a check if she wanted that car…. This was poor, lazy and maybe even racist customer service by this used car manager. Furthermore, this individual attempted to “transfer blame” to the Sales Associate. Terrible!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Liberty Hyundai
byon 04/08/2015
Purchased a 2015 Sonata and I have to say it was the most pleasant experience . We were treated with curtesy and no pressure. Would highly recommend this dealership, Thanks Liberty Hyundai!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Liberty Hyundai
byon 03/19/2015
The folks at Liberty Hyundai were great. My 2013 Sonata was towed there following an accident and I ended up trading it in for a 2015 Sonata. I couldn't have been happier with how everything turned out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2015 Sonata lease
byon 03/13/2015
I recently leased the 2015 Hyundai Sonata with the "Popular Package" from Liberty Hyundai. I dealt with Jimmy Haddad and he made the process hassle free. I had been searching for a lease for over 3 months and always left each dealership frustrated with the same problem...car ad does not exist when you actually go to the dealership. That all ended when I spoke to Jimmy. I got the exact same deal offered in their ad with a little extra features to show for it as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Professional, no pressure sales
byon 05/12/2014
My sales rep, whom I will identify as Eli, was helpful and professional in every way, including post-delivery help with in-car features. Absolutely no pressure buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
NEW LEASE
byon 05/09/2014
I wanted to break my current lease and get into a smaller, more gas friendly vehicle. Liberty Hyundai sales folks were terrific! Made the whole process smooth as silk and as painless as possible. All sales people were courteous, friendly and professional. This was repeat business for me with them and they continue to do an outstanding job. Would definitely recommend them to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Friendly and Comfortable
byon 01/05/2013
We purchased a 2013 Elantra from Judy at Liberty Hyundai and had a great experience. Received a great price on our trade in and got the Costco discount on the Elantra. If you've tried to use the Costco discount program before, you know how hard it is to find someone that actual participates.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
good sales experience
byon 10/24/2011
I purchased a new Sonata SE from Liberty Hyundai last weekend. I test drove several models at local dealerships but when it came time to purchase I ended up at Liberty Hyundai (a half hour drive from me) because of their competitive pricing and positive sales and service reviews. I especially appreciate that their service department is open on Saturdays. My salesman, Bill, was extremely knowledgeable and friendly. When I told him what colors and options I wanted, he looked through their database to find a car for me. Turns out that the exact car I wanted had arrived earlier that day, I put down a deposit and came back the next day after the car had been prepped for delivery. Bill honored the online quote that I had received and worked hard to make sure that I was fully satisfied with my new car. He even helped set up my BlueLink account (Hyundais version of OnStar) and gave me an overview of all the features of the Sonata. My first new car purchase was a very positive experience and I love my new Sonata!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I drove a litte and saved alot.
byon 04/16/2011
Finding a specific colored 2011 Elantra is hard. Mostly, it was hard finding an Elantra to test drive. The dealers sold them within the week of receiving them. This dealer had five on their lot. They were also a dealer that participated in the Costco new car program. Showing my Costco members card stopped any barganing that was going on over money. I paid a discounted price plus received a discount for my military service too. Their bank financing was one point lower than Hyundai's and three points lower than my credit union. The salesman, manager and finance manager were top notch! They were very polite and answered all my questions. I would buy another car from them and will definatly recommend them to family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
