Customer Reviews of Bob Maxey Ford of Howell
Outstanding experience
byon 04/18/2024
I just purchased a new F-150 from Scott Maxey . Scott went above and beyond to work with me on the truck. No pressure, answered all my questions, and explained everything on delivery.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding experience
byon 04/18/2024
I just purchased a new F-150 from Scott Maxey . Scott went above and beyond to work with me on the truck. No pressure, answered all my questions, and explained everything on delivery.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No fuss dealership
byon 04/04/2024
We recently purchased a used vehicle from Bob Maxey Ford-Howell and were satisifed with the process. Dealership is ranked favorably and we were able to make a seemless purchase. Thank you Madeline.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bob Maxey Ford
byon 03/23/2024
The experience with the salesman was good. He showed me everything. I wanted to see. The major problem I have is I did not get to see a Carfax before I bought it. Aunt, it was in an accident. Knowing that now I Would NOT have bought it
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
explorer
byon 12/24/2023
Easy, great service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Josh is a rockstar
byon 12/14/2023
Working with my dealer Josh was a great experience. He made leading my new truck seamless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
2023 Ford Maverick
byon 09/18/2023
Awesome experience with Matt Warner at Bob Maxey Ford!!! Drove over 600 miles to pickup our new Maverick and couldn’t be happier!! Very smooth and seamless experience especially with Title and Registration back in Missouri!! Highly recommend the Bob Macey Team!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Ranger from Bob Maxey Ford of Howell
byon 06/04/2023
Turned in a 2 1/2 year old F150 (which was also great) for a new Ranger. Still needed a pick-up but my wife wanted something smaller and easier to park. Ranger fits that requirement perfectly. Were had it a month and love it. Bob Maxey made the trade in and release quick and easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I love this dealership!
byon 03/03/2022
The process was flawless! I placed an order for my new Escape months prior to my Fusion lease ending (as my sales person recommended). They were able to get me out of the Fusion early and into the Escape once it came from the factory. I absolutely LOVE the Escape and my Sales Person! I've dealt with many dealerships and Bob Maxey is the hands down, the BEST!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quick service with a smile
byon 06/14/2021
I've had my vehicles serviced at other dealers around the area in the past. Bob Maxey is the only one worth using again. They are very professional and understand how to treat a customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best place to take a Ford. They really know what they are doing!
byon 06/07/2021
I really like the efficiency of scheduling my appointment online. They were able to get me in and out of the dealership quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Unprofessional
byon 05/28/2021
Dropped of the car for warranty service work the night before and spent 20 minutes with advisor while they typed up the information/invoice for the work. Next day I did not hear a word. Texted them at the end of the day since they said they communicate via text with progress of work and when car would be ready. Did not text back. Had to give them a call. Women who answered the phone was laughing so hard she could not speak. Transferred me to service and first person had no idea about car. Transferred again and this person said "oh let me check because I came in late and could not find any paperwork on this vehicle". Really?? On hold and then transferred again. Finally they said the car was done around noon that day. Waited all day for this. Went to pick up car and was told that it was out front. Of course, went out front and it was not there. Back in again. Saw a porter who remarked "not out there, is it?". He offered to retrieve the car and asked if I wanted a car wash. Really? You have had the car all day. No to the car wash, just bring me my car. Not impressed at all.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Issues resolved
byon 05/26/2021
My issues were resolved and a new engine was installed car is running great the owner and service manager were able to get it all resolved for me
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dishonest!
byon 03/16/2021
Slow dealership trying to make a buck. Made false claims. Beware. Their own sales people agree with shadiness!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Lost Tire
byon 04/27/2018
Lost tire was replaced using a third party warranty which was completely handled by the Ford Service technician.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My first Ford experience!
byon 03/27/2018
Will Andrews did a fantastic job explaining our options and working with us to determine the right vehicle. He offered us patience, honesty and a great understanding of the Ford vehicles he's obviously proud to sell. Since purchase I've been back once with a question and the staff was great. This is our first Ford purchase and we are certainly pleased. This is a truck we'll have for a long time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Treated
byon 11/11/2017
Treated like I'm their most important customer. Very professional friendly service! Always take my service needs to them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replacement of windshield washer motor
byon 10/13/2017
I dropped my 2015 Ford Taurus off for service to repair the windshield washer motor
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
5 stars
byon 09/08/2016
outstanding service visit as they took my truck early, completed the work quickly and I was back on my way within 45 minutes of my arrival. I called after my Oil Change soon lite came on and was able to get an appointment the next day so I did not have to drive my truck to Kalamazoo and back before that was taken care of. Your service reps and everyone there was very nice and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall
byon 04/08/2016
Staff was very helpful but problem re-arose as we were driving home from dealer (Rattle in sunroof area) other items seem to be ok. Will have to reschedule a fix in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealership
byon 04/01/2016
Repairs were done in the time promised. Very friendly staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Job well done
byon 04/01/2016
I own a Ford focus and the service was excellent they got my car done very quickly and it was clean the staff was very friendly and helpful. Thanks for a job well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments