Ed Koehn Ford Lincoln
Customer Reviews of Ed Koehn Ford Lincoln
Great Customer Service
byon 01/23/2023
Carolyn kept me in the loop during the order and build process for my 2023 Maverick. Once it arrived at the dealer, she made the pick up process very easy and smooth. I picked up my Maverick and was out the door after a quick set up, paperwork, and walk thru the service center. It was a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dishonest dealership
byon 02/12/2024
I would give zero stars if I could. I bought a used car in July now it has a brake issue. Had it in the shop for the issue they told me they couldn't reproduce it. But it sound like the master cylinder and to keep driving it till it fails. They also gave me a service paper out of Canada that said it was in the shop for a brake issue. Had issues with the brake pedal not pushing down called again they told me it was a safety issue now so bring it back in. I took it to a different dealership for a second opinion found out I was the 6th owner of the car and it was a commercial vehicle in Canada before I got it. They told me that they couldn't reproduce the breke pedal not pushing down. I still have issues with the brakes called and called Left message after message they still have yet to return my phone call. I went in on Friday I told them to buy the car back I am scared to drive it. Sales manager told me I had the car to long they can't buy it back. He said he would have the service manager call me Saturday or Monday morning. I have yet to receive a call. So I called sales manager left him a message to call still no call back. I ve had enough I'm calling a lawyer and sending fox 17 problem Solvers a message.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Customer Service
byon 01/23/2023
Carolyn kept me in the loop during the order and build process for my 2023 Maverick. Once it arrived at the dealer, she made the pick up process very easy and smooth. I picked up my Maverick and was out the door after a quick set up, paperwork, and walk thru the service center. It was a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New F150
byon 01/07/2022
Always have a great experience , Carolyn is are only car dealer we deal with..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Substandard communication.
byon 01/05/2022
Made the appointment a month before. Dropped my truck off at 5am. It was not looked at the whole day. It's not the first time it's happened. Very disappointed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Above & Beyond
byon 04/30/2021
Carolyn Hansen deserves an award for perseverance! We initially thought we would buy out our current leased flex. We both love the F-150 and thought we would look at them for fun. The F-150s we liked were a little above our price point but Carolyn and the sales manager made it happen. The staff at Ed Koehn are always friendly and helpful. We will use them as long as they remain in business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Houses wife
byon 04/08/2021
The staff was very polite and thorough did a wonderful job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best place to buy a car
byon 02/05/2020
Very easy process. Friendly staff went above and beyond to find the model and options we wanted. This is our third new car purchased from them in 10 years and will definitely buy from Todd again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 12/16/2019
Charging a pretty steep price for oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2019 Ford F150 Platinum
byon 11/08/2019
great experience! John and Rob were GREAT
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cooling Off.
byon 06/20/2019
Car overheated. Took it in Saturday around 1:00 PM. They close at 2:00PM. Ready early Monday.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Truck Sales and Financing
byon 11/11/2016
I would recommend Ed Koehn Ford to anybody looking a a truck. Don their Finance Manager did an outstanding job by going over and beyond my expectations. I have bought numerous vehicles over the years but this has been the most outstanding experience I have ever had. Thanks Don! You did all the right things and gave me the comfort that you listened to my needs and came up with a truck that met my needs at a better than expected price. Hats off to Ed Koehn Ford. You have my business for life! Definitely a satisfied customer!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GREAT SERVICE!
byon 04/06/2015
I brought my ford edge into ed koehn to get service done on it. The staff was super friendly and very helpful. Prices were just right (you do get what you pay for) I would defiantly recommend everyone to get service work done there! They also will beat anyones prices on tires with free rotations!! GREAT DEAL!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No Honor
byon 10/31/2014
Bought a car at their big sale in Rockford that immediately had a mechanical problem. I was told it would be repaired. Dealership in Wayland kept my car on several occasions and lied about repairs being made. Have not even paid the first payment and I have a $1200 repair.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Did not honor advertised prices on multiple cars...no class
byon 06/25/2012
My wife and I where searching for a car on edmunds.com We found ED KOEHN FORD offered the best prices. When we called, the salesman Dennis could not find any record of the cars listed online. I asked about 3-5 other cars, included the lot# and was told that was NOT the price but the discount. I shared it was the listed price at Edmunds.com and he said, "Hun, they messed it up." and put me "on hold" without saying a word. After 10 minutes of being on hold...I called back. I asked to speak with Dennis. The receptionist said Dennis was with a customer and connected me with either Tim Hicks or Tyler Palmer. I shared my question with him and he told me to call back and talk to "the management" and hung up on me. So I called back and guess who they connected me to the same person. He then said"we're too busy here and don't have time for this crap!" and hung the phone up rudely. Thank you Tyler Palmer, Tim Hicks and Dennis. I'm glad you helped make our decision where NOT to buy our car. If you would have listened, you would have heard a customer calling to buy car...not to complain. When did salesman stop listening to customers? If this was a mistake (with your business listing) starting with a "Thank you for for bringing it to your attention" would perhaps been a better approach. Now I have to take the time to reseach how to leave the first poor review Ive ever left in my life and waste even more of my time. I believe others should be warned of your poor business and the way you treated us. You can see this for yourself. All the cars are listed for $2100.00...this way they can BLOCK all honest dealers by occupying the LOWEST PRICE FIRST when customers search on Edmunds.com...slimey business!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Service
byon 12/24/2011
Nice/Helpful staff. Not able to preform all services on sight. Mixed up hours of operation. No body shop.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good sales guy
byon 12/24/2011
Had it not been for our sales person-Pete, I would have left the dealership w/o a car that day. I came in for a new Ford Edge and went home w/ a Lincoln MKX.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
