Service Todd Wenzel Buick GMC Car Dealership Grand Rapids Michigan | Edmunds
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Todd Wenzel Buick GMC Service Reviews

  • 2727 28th St SE
  • Grand Rapids, MI 49512 (map)
  • (855) 408-6225
  • Chat with Dealer

Service Reviews

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Service Rating Great Service By Lindabg1 on 05/16/17 07:27:44 AM PDT
Recommend this dealer? Yes

SERVICE an obvious goal. When repair not as first viewed, carefully explained, offered ride to fill time, and then given loaner vehicle. Called with periodic updates, still using loaner vehicle. Made sure repair completely fixed. Provided over and above expected service!
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Dealer Response

It’s great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us... Read more

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Service Rating Customer serivce @ Todd Wenzel By Induscreed2010 on 05/03/17 05:59:13 AM PDT
Recommend this dealer? Yes

The gentleman that helped me at the Service counter was very polite and courteous. He made sure that my vehicle was serviced as required and answered all of my questions. Based on my experience, I would rate your customer service very high. Thank you.
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Dealer Response

We’re delighted to hear of your positive experience at our dealership. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose u... Read more

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Service Rating Todd Wenzel GMC Costumer Service By AdmirEdina on 04/18/17 10:46:26 AM PDT
Recommend this dealer? Yes

We been with Todd Wenzel GMC since 2006 and every time we go in to the service department or sales department we are taken care of right away and if need given a loner vehicle until our is serviced. Also, they have a great guy that is in charge of waiting area and keeps up their little snack bar is ...
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Dealer Response

We really appreciate your feedback, Admir. You are a loyal customer, and each time you visit we love to catch up. We are so glad we are able to give the customer service you want every time. We look forward to seeing you again, and have a great day. Best re... Read more

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Service Rating Efficient service By michael004 on 04/14/17 07:48:24 AM PDT
Recommend this dealer? Yes

Only had a nail in a tire fixed. Charge was reasonable and they washed the car. Service was quick and efficient, just enough time for a cup of coffee.
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Dealer Response

Thank you for your feedback! We are glad to hear our service team was able to provide you and your car with the quick and efficient service you deserve. We truly appreciate your business, and please let us know if you need anything else. Have a great day! B... Read more

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Service Rating Slick oil change By metrobill on 04/11/17 05:55:57 PM PDT
Recommend this dealer? Yes

Friendly, courteous, and knowledgeable. Oil change was completed quickly and technician even noticed worn wipers front and rear. Everyone with whom I came in contact was cheerful and friendly.
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Dealer Response

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and courteous! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can ... Read more

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