Village Ford
Customer Reviews of Village Ford
Great experience buying our new truck.
byon 10/19/2023
Joe Salentino was very helpful through the whole process of ordering our new truck. He kept us informed all through the process and when he delivered the truck to us he came out and helped us set things up so we could get everything going in a good way. We would highly recommend Joe Celentino and Village Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience buying our new truck.
byon 10/19/2023
Joe Salentino was very helpful through the whole process of ordering our new truck. He kept us informed all through the process and when he delivered the truck to us he came out and helped us set things up so we could get everything going in a good way. We would highly recommend Joe Celentino and Village Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Will absolutely go back!
byon 07/29/2023
I continue to go back to Village Ford and work with Joe Celentino and he does not disappoint! He is always reachable and a pleasure to work with. If you are looking for a car, I definitely recommend Village Ford and asking for Joe.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful expwrience
byon 07/27/2023
The staff and especially the gentleman who helped me were super friendly and had the car they said they did and walked me through the process efficiently and quickly. I love my car and had a great wxperience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Dealer Experience
byon 07/08/2023
Christian at Village Ford in Dearborn was very thorough in explaining all of the paperwork involved in the purchase as well as setting up the Fordpass application. He was very quick at responding to voice mails and texts, and questions about functions on the truck. Only disappointment was that a regional incentive I was let to believe I was eligible for they found out I was not, but the sales manager gave me half of the amount as an added down payment. Overall very satisfied.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 02/15/2023
I had a great experience at Village Ford and I am happy to have purchased a car from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience at Village Ford, MI
byon 12/24/2022
Ron Clark was my salesperson, and made me feel comfortable from the state. I live in FL and purchased he vehicle over the phone. Ron was very helpful throughout the process. He sent pictures whenever we had questions, and was always thoughtful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy to work with, knowledgeable and no pressure.
byon 12/19/2022
Joe at Village Ford worked with us on finding a Mach-e. He had a couple we weren't interested in and instead of pushing into what was in stock, he waited until he found the right car to reach out to us. No dealer markups or funny business - and financing through Ford Credit with their financial consultant was easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford escape
byon 06/22/2020
Process was very quick and vehicle was just what I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick lane
byon 08/09/2017
The service was outstanding! They went out of there way to help me - especially Steve and Savannah They made the experience so easy and they really helped me out by delivering my car back to me Thank You both
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Over delivered
byon 08/07/2017
Tracy in service was great. After the receptionist was very rude to me, he handled the whole situation with class. Got my car into the shop and back to me with in three days, which I wasn't expecting it back until the following week. Thanks Tracy!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs. Lousias
byon 03/25/2017
I came in for a routine inspection and oil change and was out of there with a complimentary car wash in an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!!!
byon 02/28/2017
Tracy and Becky have always provided great customer service. My car is always delivered on time, clean and ready. Good job to the service and oil change teams
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstandingly!!!
byon 01/03/2017
Village Ford is an outstanding dealership. From beginning to end I felt like part of the family. Every question I had was answered and every employee was very courteous. Being a Chevy girl all my life I can honestly say I am proud to now be in the Ford family. Thank you Village Ford for going above and beyond my expectations!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Supreme
byon 01/01/2017
Excellent job of repairing my vehicle's blemishes from a parking lot incident. Job was completed rather quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Village Ford
byon 12/31/2016
Great experience. Becki was wonderful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always a good experience!
byon 12/30/2016
Everytime I take my car in to Quick Lane Bryon is there! He is always positive! He listens to his customers! He has patience with everyone and explains everything perfectly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Christmas Maintaince
byon 12/28/2016
I came in for an oil change to use a $10 off on the works package my dad received in the mail. I arrived around 10:30am and my service was completed around 3:00pm. The technician tried to sell me new tires, windshield wipers, fluid, and air filters. I opted to put all of these off as I had already been there for a long time and just wanted to go home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2013 explorer
byon 12/23/2016
Tracy is a great service tech and I always take my cars to him. This last time it was in I had an oil change and for the third consecutive time whoever did the oil change put my current milage on the sticker rather than the mileage to bring it in for another oil change. I would like a new sticker sent to me by mail please and it might help to mention this to the people who do the oil changes and print the stickers. Maybe something has changed with your system because I have been going here for years and never had this issue till recently. I also felt that the fees to check my key fab and battery were ridiculously high.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Quality and Quick Service
byon 12/21/2016
I visited the parts department. The customer service was excellent and quick. The part was ordered, delivered and installed within 1 hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick service and done right.
byon 12/08/2016
Had my Escape in for it's routine maintenance and while it was there I was able to get my CD player checked. As I suspected it had a problem and was replaced quickly and works great. Thanks to the technicians and service staff for such quick and great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good people who can't fix my car
byon 12/02/2016
I've had my Explorer in 9 times in as many months for an electrical problem that not even the A team at Ford can seem to fix. It did work for almost 2 months before I had to take it in again this last Monday
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments