LaFontaine Volkswagen of Dearborn
Customer Reviews of LaFontaine Volkswagen of Dearborn
wasted our time
byon 04/19/2024
They contacted me about turning in my lease early and leasing a new car. I agreed but told them the payment had to be close to what im paying now. They set me a appointment but when i got there they wanted to charge me over 200 dollars more than im paying now. From 485 to 750????? They said while i was there that if i buy the car my payment would be lower than im paying now . Another lie. Payment went from 485 to around 550??? Was lied to many times. We had to get up and walk out. Our third vehicle from them and always made our payment 2 weeks early and never missed a payment and this is the thanks i get from them
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Bad service after sale
byon 11/04/2018
Chris Landfair is the worst salesperson, everything was great while buying my car, but after the sale I was no longer useful. My car needed repair a few days after I purchased it from Chris. I was very upset and took a day off of work for the repairs. They fixed them at no cost, but I was still upset that I needed the repairs. They assured me things were ok with the car. They were very short or rude with me every time I called. I noticed the air endlet cover was missing when I got my first oil change. I called Chris, he was short and rude. I sent him a picture of the missing part. Of course two weeks and counting and no word. They are very rude there. Find your Volkswagen somewhere else, unless you want to be treated like just a sale. The family thing is a joke!!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great experience
byon 10/23/2017
I just purchased a car from this dealership. Buying a car is something I truly dreaded. I went into the dealership @ 2:15 pm on a Saturday, I just wanted to test drive a couple cars. By 5pm I was driving home in my new car😊😊😊😊. I love the car and got a pretty awesome deal. My salesman was Chris and he just went above and beyond trying to help me. I would definitely recommend this dealership to anyone, they have a wonderful team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy and hassle-free purchase, got a great deal!
byon 07/14/2017
The shopping & purchase process from Lafontaine VW was great. The test drive was informational and my sales guy was low-pressure and happy to help provide any info I needed. Follow-up after my visit was appropriate with just an email. When I decided to purchase they were flexible and able to meet the requests I had - with very little hassle or pressure to buy extra add-on price stuff like I've experienced elsewhere. Also gave me a much better price on my trade-in than any other dealerships I'd visited. Really a smooth experience and I walked away feeling like I got exactly the vehicle I wanted at a great value.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Golf Sportwagon
byon 06/30/2017
Dealer was willing to give me what I thought my car was worth as a trade, which helped on the overall cost, when I noticed that it didn't have the floor-mats, my salesman Chris got me new ones at no additional cost. Good for business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Warranty work performed
byon 06/20/2016
I can truly say Tom, the service adviser took care of my vehicle while being serviced for the first time. I dropped my car off early before my scheduled appointment within a couple hours of my appointment they was finished with me vehicle. They had to order a part. I returned 2 days later with a scheduled appointment they completed all the services within an acceptable time frame. When I need more service in my vehicle I will definitely return to this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pleasant Experience
byon 02/27/2016
The dealership personal are friendly and Personable. They seemed glad that I was There. The sales representative and I Developed a comradely that helped me to Be spoiled to preferential treatment
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Taken Over
byon 02/11/2016
My Volkswagen Jetta was towed from a repair shop in Monroe, MI, that did not tell them the damage they caused. Tom's service department was not able to fix my car the day I brought it back, and gave me a loaner. My car is now fixed, and I will happily return for routine maintenance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great staff, put me in a great car!
byon 01/22/2016
Josh was an excellent salesperson. He was funny, pleasant, relatable, and best of all, he got me behind the wheel of my new Beetle much sooner than I expected!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendly dealership
byon 01/22/2016
Tom was a great service coordinator.was able to fit me in for a 40,000 seeing I was in between 30 & 40,000. Kept me updated on my service. I felt comfortable in the dealership and when I need a new one of mine is paid off. We will come to this dealership. Thanks for all your hard work
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Under Promise and Over Deliver! . . . And you did!!
byon 11/26/2015
From top to bottom, from Service Manager, Tom K., to Service Representative, John M. to every member of the team, each one was in his role a thorough professional who made me feel I could not have been better served. We found that the service at 140+ thousand miles required more than met my eye or vibrated under my foot. And they were able to accomplish everything on time despite the need to order a part or two at a distance, and within estimate and even a bit under. All in all mine was an experience that reconfirmed my faith in Volkswagen and LaFontaine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Experience At La Fontaine
byon 11/08/2015
My first impression visiting was that the staff were very friendly and helpful as I was directed to the right person to take care of my car to be service. The service consultant John Malushi was very pleasant to talk to. He explained everything I needed to know to take care of the problems with mycar. The car repairs were done a day early than expected. That made me very happy.I would say I am going to have La Fontaine service my car all the time. The visit was more than I expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service couldn't fix what's really the problem there.
byon 10/14/2014
The only reason that I cannot recommend this vw dealership is because in my recent visit I saw the same finance manager there who tried to stick us a couple thousand dollars of unscrupulous negative equity on the bottom line and he couldn't resist an opportunity to to argue with us over this. The service has been exceptional at all times of service at this location. They have been courteous, on time for appointments, informative and Megan was exceptional and on point at all times, very pleasant and professional. I would recommend your service department hands down. Frank and Vanessa Kecskes
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
rating of the dealer service.
byon 10/14/2014
The service was great and the time was fine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Time Customer
byon 10/09/2014
I had great customer service from the time I called the dealership until I walked out the door after my car had been serviced. I will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I had a wonderful experience at yhe dealership
byon 09/12/2014
I was accepted at the last minute by Tom who gave me amediate service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Car!
byon 07/19/2014
I love my turbo charged VW convertible! It was my very first new car 40+ years ago and it is still my favorite.... my only question is did you rotate my tires? everything else looks great! Thank you for your excellent service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
10,000 Mile Maintenance
byon 07/02/2014
Tom and the mechanics completed the work within a reasonable amount of time, whereby, I had reasonable amount of time to speak wilth my salesman on potential purchasing options.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Paperwork falsified
byon 03/19/2014
On fixed income, paperwork was falsified so lease would go through. Car was insured and registered andI was told out of state llicense was fine. Somehow Chris got Geico to insure me without valid license. Shame what people will do to get the DEAL. Would not be issue if I was not mentally disabled. Mom tried to take car back, they said No. Lawyer said to do this and contact News stations. Be Careful!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
