Champion Buick GMC
Customer Reviews of Champion Buick GMC
Terrible FIRST and LAST Experience
byon 08/02/2023
Where do I start? I scheduled the appointment from the MyChevy app 4 days prior, for 12pm. I never received a confirmation e-mail, and the app didn't give any info either. I called both Howell, and Brighton Champions around 9:30 to confirm. Neither had me in their system. At 10:00, I went on the app, and it said they had openings for Brighton were listed, starting at 10:30. Perfect. Scheduled for 12, and headed up. I was over 15 minutes early to my appointment. I got signed in, and just as we were getting up to go into the waiting room, he told me it would be an hour and a half. I told him I may not be able to get my oil change done then, because typically they're about an hour, and I had an appt at 1:30 for my daughter in Howell. I was advised that he'd let me know around 1, and if it wasn't done, they would have a courtesy shuttle take us to our appt. 1pm came and went. at 1:08 I texted the number that was sent if I needed anything, asking about my truck. No response. I had to go out and hunt him down. I could see my truck in the bay....He was with a customer. I had to flag someone else down for assistance. When I say flag.... they were all sitting at the desks, so it was unbelievably uncomfortable having to explain my situation to not only the 2 employees in that section, but also, to all of the other customers, along with the guy that helped me out, because its just a bit open area. He told me my truck was no where near ready. Thats just great. I should have left at 1:10 to make the appointment in time. By time the courtesy guy came, we were already late. Her appointment was really short, so by time the courtesy driver got back, he had to head out again to get us. Which left us sitting at the place for over 30 minutes, waiting and watching from inside because it was also extremely hot. When we returned, I went to the customer service window, which I've learned, they're useless. They sent me back out to find someone, then sent me back in to pay, then I had to go back out and find the guy again, just to get my keys to get out of there. THEN after I'm already frustrated and just want to leave, he comes out and asks me if I want my truck washed..... Why wasn't this done in the 3 HOURS you had my truck?! You guys were busy... I get it... but COME ON! Here's the problem, well a whole slew of them actually. 1. It should NOT have taken 3 hours for an oil change, when I could have paid less somewhere else and been done in 15 minutes. 2. Why is GM allowing people to book appointments when you are ALREADY having issues with time? What got me... was when I first got in, I was told how precious my time was to you guys, and how you were going to get it done as fast as possible because our time is important to you. You get all signed in and thats when they give the final blow.... "we're busy today, so it may take longer than usual." Clearly MY time isn't as important as all that money you're bringing in. The service here was by far the worst I've ever dealt with at a dealership. Another issue. Put a podium up and have them stand there, that way we KNOW where to go when we go in, and we don't HAVE to attempt to flag down someone that's already busy. Employees were sitting at their desks, while I'm walking around looking for someone to help me. Next issue - I should be able to go to the service counter and get information. They all looked at me like they were clueless, and sent me back out to deal with the issue myself. What are they there for? if my truck WAS done, why didn't they have the paperwork and keys ready for me? The worst part of this whole situation was.... My birthday was on Saturday. I had planned to take my daughter out for a Mommy & me day because its been a VERY rough summer for her. She is Autistic, has ADHD and sensory processing disorder. So to be honest, the fact that she didn't have a meltdown in your waiting room because of this fiasco is a miracle. We had plans for other things too, but by then, we had both just had it. The shuffling around, the choas, all of it, literally ruined our day. I'm supposed to have you guys order the chip for my steering wheel, and come in for installation but honestly.... I don't know if I'll be back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellence
byon 09/06/2021
Great service, as always and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
July 16
byon 07/09/2021
Honored appointment. Cordial, friendly and professional. I shall return for the applicable service at the next appointed time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thank You for the excellent service! I greatly appreciated the car wash!
byon 06/10/2021
Thank You! The service was great and I appreciated the car wash!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/20/2021
Thanks to the team for making our Encore riding nice again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great job Champion got my car serviced and back on the road in record time.
byon 02/14/2021
Champion has streamlined its service department to be quick and efficient so the customer does not wxx as it as long as before.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/10/2021
Kind, Honest,Excellent work
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Deer
byon 02/08/2021
Service work was done in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Excellent
byon 02/07/2021
Service was performed in a minimum amount of time and addressed all of my requests.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/24/2021
Jose took care of my service needs in a professional and very courteous manner. No complaints from me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 Canyon
byon 01/12/2021
Service done quickly and all service folks we friendly and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repairs
byon 01/11/2021
I had damage from a deer I hit and the service and repair was amazing. Thank you so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Service as always
byon 01/11/2021
Vehicle was serviced on schedule and delivered back as estimated!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 12/13/2020
Great and friendly and knowledgeable staff that also listens and understands problems with patience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 Acadia service report
byon 11/23/2020
The work that was performed was excellent and timely. Also, liked the car wash. However, it is unbelievable that a vehicle with less than 9000 miles needed a new radiator AND a new catalytic converter. Thank goodness for the warranty!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Above and Beyond
byon 10/28/2020
From the time I dropped my vehicle off till my vehicle was dropped of to me the service was exceptional. Great communication and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional!!!
byon 10/27/2020
Joe, Drew, Austin, Brian and Keith all took great care of my vehicle and made sure all the services were done in a quick and professional manner. Highly recommend this service department for all your vehicle needs!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 10/26/2020
Always great friendly service at Champion Buick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Dealership
byon 10/10/2020
Friendly, honest and price was the best around. Wouldn’t go anywhere else for repairs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Regular maintenance service
byon 09/25/2020
My service representative, Austin, provided exceptional service. He was very personable, was professional in his manner, explaining fully the procedures I had requested, and guided me through the process from start to finish. The work was completed to my satisfaction within the time frame quoted by Austin.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Champion Buick Review
byon 09/21/2020
Received excellent service. Felt confident that I was being taken care of with my service needs. Drew was outstanding!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
