Bonnell Ford
Customer Reviews of Bonnell Ford
Stay away ! Bonnell sold a used car w/o clear title
byon 01/07/2023
Bonnell sold a used car without holding a clean title and then did nothing to fix the situation; excuses and no action. They offered no alternatives and they did not care at all about the customer. I urge potential Bonnell Ford customers to go somewhere else.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Stay away ! Bonnell sold a used car w/o clear title
byon 01/07/2023
Bonnell sold a used car without holding a clean title and then did nothing to fix the situation; excuses and no action. They offered no alternatives and they did not care at all about the customer. I urge potential Bonnell Ford customers to go somewhere else.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Trip to Bonnell
byon 12/02/2022
Dropped my car off at assigned time , car was serviced and Bonnell called me to pick up car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Alarm issues
byon 02/14/2022
My f-150 had some programming issues. Bonnell kept my truck until all issues were resolved
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Donna Weiss
byon 01/17/2022
Thorough and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 10/02/2021
Service center went above and beyond to help when additional parts were required to fix my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jim Costello
byon 07/12/2021
Couldn’t have been any smoother
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Disappointed in used car purchase from bonnell ford.
byon 05/11/2021
BEFORE leaving the car lot after purchasing 2017 ford edge, had the salesperson, Richard King, listen to the am/fm stereo, we BOTH heard all static on the radio stations. Asked him that I would liked that to be fixed, considering I just paid over twenty thousand dollars for the car. He kinda of shrugged, mumbled and gave me a non direct answer. 4 days later, I looked out my driveway and noticed the "shark fin" antenna was NOT there anymore. When I immediately called Richard, first thing out of his mouth was " it was on there when u drove off the lot ". So....after having no idea what happened to the antenna on top of the car, but knowing there was a problem with radio reception/antenna , and Richard telling me I would have to pay close to $700.00 for it, I was NOT happy. This was 4 days after purchasing the vehicle. After going back and forth with this "salesperson", who was acting like he didn't want to bother with me since he already made his sale, i decided to get the repair done so I could have the antenna, radio stations. After having to pay for the part up front, $280.77, had the repair done today 5/1121, they called and said my battery was going and should be replaced, another $185.00. Again, this is just 42 days after purchasing this vehicle. To say the least, I am NOT a satisfied customer. The service department didn't want to hear anything bout the radio problem i had either , even though I also told them that there was NO reception BEFORE I purchased the vehicle. Again, how would anyone else feel after pay twenty thousand for a car, being somewhat pressured to buy a protected extended service plan for $2,600.00 for which I still don't understand what it actually covers and then having to pay ANOTHER $857.53 on top of that.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Satisfied For 20 Years.
byon 03/08/2021
Out family brings all of our vehicles to Bonnell. Top notch service and we're treated like family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bonnell Ford Service Dept. gets Five Stars
byon 11/02/2020
I cannot say enough about the great service department at Bonnell Ford. They are over 20 minutes from my home, but I always go there because they are cheerful, efficient, and do high quality work. Their nice waiting room and restrooms are cleaned and managed well during the COVID pandemic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bonnell Motors
byon 08/29/2020
Always pleased with the service I’ve gotten at Bonnell. Service department personnel are friendly, attentive, and professional. They always quote exactly what needs to be done before any work is started.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Truck purchase
byon 07/03/2020
Great dealer to purchase a vehicle from Debra and staff made it very easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great 60,000 Checkup
byon 06/22/2020
I needed a 60,000 mile checkup and had some other minor issues that we covered by the protection plan. I knew I was going to need new brakes and the Service Manager did mention that. There was no hard sell to get it done as I had to wait to get paid, but I didn't feel pressured at all. The vehicle seat was covered in plastic and there was a plastic shield on the steering wheel, so I really felt safe from Covid.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
JOHN DINEEN
byon 06/19/2020
Was notified of 30K service. Service dept set up appointments, made arrangements for loaner car. Was met at entrance to service dept, all services to be performed were explained in detail. Was in the loaner car in less than in an hour and on my way. Next day pick up went just as smooth. Was met at service dept entrance, returned loaner car. Service manger, Jeff, went over what services were performed and explained conditions that I should be aware of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Edge 30,000 mile service
byon 06/15/2020
The customer service is excellent . The dealership stayed in contact with me thru the process. I was pleased that the final cost of the repair did not exceed the quoted price, I will return to this dealership and recommend them for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
5 star service, as always
byon 05/26/2020
I scheduled some minor regular maintenance but was interested to know how it would be handled in the COVID era. From masks and hands-free drop off to pay over the phone and convenient “distant” pickup, Bonnell was its usual efficient, friendly self. The seat, floor and steering wheel had been covered and I even had a surprise $10 off coupon to add to the mailed coupon I used for service. It is a pleasure to do business there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Dept was great
byon 04/20/2020
Patty at the Service desk was great, she got my car in fast and it was repaired quickly I will definitely bring my car here again for work
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bonnell Motors
byon 03/20/2020
Painless, completed on time. Friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
FordF150
byon 03/18/2020
It was great! They answer all questions that I want to know, and I never had a problem with anything! Mike
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
