Massachusetts Dealerships - Prime Acura - Westwood of Westwood Massachusetts
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Prime Acura - Westwood Sales Reviews

  • 395 Providence Hwy
  • Westwood, MA 02090 (map)
  • (888) 958-2425
  • Chat with Dealer

Sales Reviews

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Sales Rating Horrible exchange experiece at the Westwood dealership Written by MeetaRao on 11/17/17 07:38:47 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I went in to exchange my old MDX for a new one and the day of the exchange went well, it was within a few days when the troubles began and are yet to be resolved (1 month into the lease). First, they had mis-calculated taxes so one of the sales reps met me outside to re-sign all the lease papers to ...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Prime Acura -- "Always Passing the Buck" Written by tmitchell92 on 01/14/16 11:11:38 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I bought a used car from this dealer and it has been a nightmare ever since I drove it off the lot. I would never recommend this dealer or its service department to anybody. They epitomize the stereotype of the greedy, arrogant, sleazy and rude car dealership. Less than 30 days after I picked up ...
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Sales Rating A small hiccup in my experience Written by hyu451 on 07/13/15 10:10:01 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Thank you Tom for calling to address my dissatisfaction. Admittedly, my situation is more complicated than the average sales transaction even though it should have been handled a little better. I do appreciate the follow-up phone call though. Thanks again.
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Dealer Response

Thank you for leaving a review. Feedback of any kind helps make us better. I'm sorry you did not enjoy your experience here. I would like to speak with you more about this if that's ok. Please call me directly at your convenience Phone: 508-660-1100 Direct: 50... Read more

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Sales Rating Great experience (Dale Weaver) Written by JK2015 on 03/09/15 12:27:07 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I had a great experience at Prime Acura and would recommend going there and working with Dale Weaver. My wife and I had limited time, and they were able to get us on the road and provide a price quickly, without a lot of back and forth negotiating with the mysterious back-office. Ultimately, we bo...
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Dealer Response

Hello- Thank you for taking the time to leave your review. It is great to hear about your positive buying experience with Dale. We appreciate your business. Sincerely, Pete Cronin General Manager

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Sales Rating great purchasing experience with Sherrad Written by krateboy on 02/22/15 10:15:22 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We had a very pleasant experience overall. Our salesperson Sherrad was not only friendly and helpful, but very knowledgeable and respectful. We also felt we got a good deal on our purchase. There was no pressure or typical sales tactics. The transaction went through smoothly and quick. We're super h...
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Dealer Response

Hi- Thank you for your 5 star review. We are glad to hear about your experience at Prime Acura Walpole. Thank you for your business. Sincerely, Peter Cronin General Manager

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