Service BMW of West Springfield Car Dealership West Springfield Massachusetts | Edmunds
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BMW of West Springfield Service Reviews

  • 1712 Riverdale St
  • West Springfield, MA 01089 (map)
  • (888) 719-3262
  • Chat with Dealer

Service Reviews

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Service Rating Consistently Exceptional Service By Purdy330 on 12/24/16 06:15:58 AM PST
Recommend this dealer? Yes

Fantastic service. A dealer isn't just about the sales experience; it's also about how they keep you happy after the sale. I had an issue with my 335i that was never before seen by myself (an automotive broker) or the service department. After changing plugs and coils (by myself and a master mec...
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Service Rating Don't go here for service! By bmwlover187 on 10/13/15 10:19:17 AM PDT
Recommend this dealer? No

Do NOT go to this dealer for service or you might be victimized like I was! I live in Connecticut and I phoned yesterday to set up an oil change appointment. Dan in service told me there was a $49 special (great price!). I made an appointment for 10:10 a.m. and told him I would be waiting - with my...
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Dealer Response

We attempt to make servicing here at BMW of West Springfield an informative, efficient, and convenient experience for all of our clients. We find that the best way to do this is to communicate openly and honestly. Vehicle servicing is not always an exact scien... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating 3 out of 4 less then good service experience visits By whoisit on 04/10/09 12:00:00 AM PDT
Recommend this dealer? No

First, the door open/lock and emergency flashers buttons in center console by the shifter weren't working. Waited nearly 2 weeks to get an appointment and was told yes it's not working when I got there and I'd have to come back as they didn't have the part. Seems to me a common part for an 04 330xi ...
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Service Rating Poor service By 335xi on 08/29/07 12:00:00 AM PDT
Recommend this dealer? No

This dealership is the nearest one, so I have to go there for oil change. They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm). [violative content deleted]! 10 hr for just oil change! There is no loaner vehicle for oil change. So I have to make somebody to br...
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